Intercom integrations and automations
Why you should automate with Intercom
Unify customer data
Why these integrations and automations matter:Integrate Intercom with other sources of customer data, like your support and sales apps, to sync information across your business. More unified data can help you make smarter decisions.
Enrich support data
Update sales recordsHelp the sales team identify upsell and cross-sell opportunities by using behavioral data to enrich sales records in CRMs like Salesforce and Hubspot.
Do everything in one place
Customize your Intercom integration with the following triggers and actions.
When this happens…
- New company Real-timeNew company in Intercom
- New contactNew contact in Intercom
- New conversationNew conversation in Intercom
- New userNew user in Intercom
- Updated contactUpdated contact in Intercom
- Updated conversationUpdated conversation in Intercom
- Updated userUpdated user in Intercom
Any other trigger you can think up
- Custom actionCustom action in Intercom (Custom)
- Add conversation noteAdd conversation note in Intercom
- Archive usersArchive users in Intercom
- Get conversation by IDGet conversation by ID in Intercom
- Reply to conversation as userReply to a conversation in Intercom
- Search conversations by userSearch conversations by user in Intercom
- Search notes by userSearch notes by user in Intercom
- Search segments by userSearch segments by user in Intercom
- Search tags by userSearch tags by user in Intercom
- Search userSearch user in Intercom
- Update userUpdate user in Intercom
- Create/update usersInsert/update users in Intercom
Any other action you can think up
Let us tailor your Intercom integrations
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Related Solutions & Content
About Intercom Integrations
To make marketing, sales, and support messages personal, you need to understand your audience. Intercom is a conversational relationship platform that helps you understand the interests and behavior of people using your website or product – so you can connect better.
Want to do even more with Intercom? Workato lets you integrate Intercom with any application, so you can automate conversational relationship management across your business. See all that’s possible in a personalized demo.
How you can integrate Intercom
- Qualify, route, and chat with leads using live chat software bots.
- Convert leads with behavior-driven email, chat, and text messages.
- Provide quicker resolutions to issues with Conversational Support.
- Enable customer self-service support with knowledge base software.