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Customize your Freshservice and WoodWing Assets integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

WoodWing Assets
  • New event Real-time
    New event in Assets
  • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

WoodWing Assets
  • Abort Checkout Object
    Abort checkout an object in Assets
  • Browse Folder
    Browse folders in Assets
  • Checkout Object
    Checkout an object in Assets
  • Copy Asset
    Copy a folder or file in Assets
  • Create AuthKey
    Create an authKey in Assets
  • Create Folder
    Create a folder in Assets
  • Create Object
    Create an object in Assets
  • Create Relation
    Create a relation of a certain type between two assets in Assets
  • Custom action
    Custom action in WoodWing
  • Download File
    Download a file in Assets
  • Move Asset
    Move a folder or file in Assets
  • Promote Asset
    Promote an asset to a previous version in Assets
  • Remove asset or folder
    Remove an asset or a folder in Assets
  • Remove Relation
    Remove one or more relations between assets in Assets
  • Retrieve Asset History
    Retrieve history details of an asset in Assets
  • Revoke AuthKey
    Revoke one or more authKeys in Assets
  • Search Object
    Search for an object in WoodWing
  • Send E-mail
    Send an e-mail to one or multiple recipients in Assets
  • Update AuthKey
    Update an authKey in Assets
  • Update bulk Objects
    Update bulk objects in Assets
  • Update Object
    Update an object in Assets
  • ZIP download
    Download multiple files as a ZIP file in Assets
  • Any other action you can think up

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