Do everything in one place
Customize your Freshservice and Workbot for Slack integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Workbot for Slack
- New command Real-timeNew command to Slack Workbot
- New URL mention Real-timeNew message with URL mention from Slack
- New dynamic menu event Real-timeNew dynamic menu event in Workbot
- New help message trigger Real-timeNew help message to Workbot
- New Shortcut trigger Real-timeNew shortcut to Slack Workbot
- New event Real-timeNew event to Slack Workbot
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
Workbot for Slack
- Custom actionCustom action in Workbot for Slack (Custom)
- Open/update or push modal viewOpen/update or push a modal view as Slack Workbot
- Delete messageDelete message as Slack Workbot
- Download attachmentDownload attachment from Slack Workbot
- Return menu optionsReturn menu options
- Get user infoGet user info by email or user ID
- Publish App Home viewPublish an app home view
- Post dialogPost dialog for Slack Workbot
- Post messagePost message as Slack Workbot
- Post command reply (old version)Post command reply as Slack Workbot
- Post command replyPost command reply as Slack Workbot
- Update blocks by block idUpdate blocks in messages, modal views, and App home
- Post attachmentPosts attachment as Slack Workbot
Any other action you can think up
The wonders of Workato
Easily set up as many intelligent automations you need.
- 1000s of ready-to-use templates
- Accelerate work with intelligent automation
- Do it yourself, faster
- Build bots. Put them to work