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Customize your Freshservice and MySQL integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

MySQL
  • New row
    New row in a table in MySQL
  • New rows Batch
    New batch of rows in a table in MySQL
  • Scheduled query Batch
    New/updated batch of rows via scheduled custom SQL in MySQL
  • New/updated row
    New/updated row in a table in MySQL
  • New/updated rows Batch
    New/updated batch of rows in a table in MySQL
  • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

MySQL
  • Delete rows Batch
    Delete rows in a table in MySQL
  • Execute stored procedure Batch
    Execute stored procedure in MySQL
  • Export query result
    Export query result as a CSV file in MySQL
  • Insert row
    Insert row in a table in MySQL
  • Insert rows Batch
    Insert batch of rows in a table in MySQL
  • Run custom SQL Batch
    Run custom SQL in MySQL
  • Run long query using custom SQL
    Run long query using custom SQL in MySQL
  • Select rows Batch
    Select rows in a table in MySQL
  • Get table schema
    Get table schema for MySQL
  • Update rows
    Update rows in a table in MySQL
  • Upsert rows Batch
    Upsert batch of rows in a table in MySQL
  • Upsert row
    Upsert row in a table in MySQL
  • Any other action you can think up

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