Do everything in one place

Customize your Freshservice and Jira integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

Jira
  • Deleted object Real-time
    Deleted object in Jira
  • Export new issues in Jira
    Export new issues in Jira
  • Export new/updated issues in Jira
    Export new/updated issues in Jira
  • New event Real-time
    New event in Jira
  • New issue
    New issue in Jira
  • New issue Batch
    New issue in Jira
  • New/updated comment Real-time
    New/updated comment in Jira
  • Updated issue
    Updated issue in Jira
  • Updated issue Batch
    Updated issue in Jira
  • New/updated issue Real-time
    New/updated issue in Jira
  • New/updated worklog Real-time
    New/updated worklog in Jira
  • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

Jira
  • Custom action
    Custom action in Jira (Custom)
  • Assign user to issue
    Assign user to issue in Jira
  • Create comment
    Create comment for issue in Jira
  • Create issue
    Create issue in Jira
  • Create user
    Create user in Jira
  • Get user details
    Get user in Jira
  • Download attachment
    Download attachment from issue in Jira
  • Get changelog of an issue
    Get changelog of an issue in Jira
  • Get issue
    Get issue details from Jira
  • Get issue comments Batch
    Get list of issue comments for issue in Jira
  • Get issue schema
    Get issue schema for Jira
  • Search assignable users Batch
    Search assignable users for issue in Jira
  • Search issues Batch
    Search issues in Jira
  • Search issues by JQL Batch
    Search issues by JQL in Jira
  • Update comment
    Update comment for issue in Jira
  • Update issue
    Update issue in Jira
  • Update issue status
    Update status of issue in Jira
  • Upload attachment
    Upload attachment to issue in Jira
  • Any other action you can think up

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