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Customize your Freshservice and Jira integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Jira
- Deleted object Real-timeDeleted object in Jira
- Export new issues in JiraExport new issues in Jira
- Export new/updated issues in JiraExport new/updated issues in Jira
- New event Real-timeNew event in Jira
- New issueNew issue in Jira
- New issue BatchNew issue in Jira
- New/updated comment Real-timeNew/updated comment in Jira
- Updated issueUpdated issue in Jira
- Updated issue BatchUpdated issue in Jira
- New/updated issue Real-timeNew/updated issue in Jira
- New/updated worklog Real-timeNew/updated worklog in Jira
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
Jira
- Custom actionCustom action in Jira (Custom)
- Assign user to issueAssign user to issue in Jira
- Create commentCreate comment for issue in Jira
- Create issueCreate issue in Jira
- Create userCreate user in Jira
- Get user detailsGet user in Jira
- Download attachmentDownload attachment from issue in Jira
- Get changelog of an issueGet changelog of an issue in Jira
- Get issueGet issue details from Jira
- Get issue comments BatchGet list of issue comments for issue in Jira
- Get issue schemaGet issue schema for Jira
- Search assignable users BatchSearch assignable users for issue in Jira
- Search issues BatchSearch issues in Jira
- Search issues by JQL BatchSearch issues by JQL in Jira
- Update commentUpdate comment for issue in Jira
- Update issueUpdate issue in Jira
- Update issue statusUpdate status of issue in Jira
- Upload attachmentUpload attachment to issue in Jira
Any other action you can think up
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