Do everything in one place
Customize your Applaud and Freshservice integration with the following
triggers and actions.
Triggers
When this happens…
Applaud
- Deleted instance Real-timeDeleted object in Applaud
- New instance Real-timeNew object in Applaud
- New instances in batchNew object in Applaud
- New/Updated instance Real-timeNew/Updated object in Applaud
- New/updated instances in batchNew/updated object in Applaud
- Updated instance Real-timeUpdated object in Applaud
Any other trigger you can think up
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Actions
Do this…
Applaud
- Create an instanceCreate instance in Applaud
- Create instances in batchesCreate in batches in Applaud
- Delete an instanceDelete instance in Applaud
- Delete instances in batchesDelete instances in batches in Applaud
- File downloadDownload a File in Applaud
- Search a modelSearch object in Applaud
- Update an instanceUpdate instance in Applaud
- Update instances in batchesUpdate in batches in Applaud
- File uploadUpload a File in Applaud
- Upsert an instanceUpsert instance in Applaud
- Upsert instances in batchesUpsert in batches in Applaud
Any other action you can think up
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
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