How Delamode International Logistics Modernised Customer Integrations and Accelerated Digital Transformation with Workato

How Delamode International Logistics Modernised Customer Integrations and Accelerated Digital Transformation with Workato

Department

IT, Operations, Finance, Transport, Central Logistics, Client Services

Region

United Kingdom

Industry

Logistics & Supply Chain

About

Delamode International Logistics (DIL) modernised its technology landscape, reinvented
customer integrations and accelerated its digital roadmap by adopting Workato as the backbone
of its warehouse, ERP and customer data exchange ecosystem.

About Delamode International Logistics

Delamode International Logistics (DIL) is a leading third-party logistics provider delivering warehousing, fulfilment and end-to-end supply chain services to customers across multiple industries. As the business scaled, DIL embarked on a multi-year modernisation programme to future-proof its operations, strengthen customer experience and embed data-driven decision-making across the organisation.

Over the past three years, DIL introduced a new Warehouse Management System (Blue Yonder), adopted Workato as its enterprise integration and automation platform and began building a connected ecosystem capable of supporting customers, partners and internal teams at scale.

From the outset, customer experience was non-negotiable.

generic-quote
“When we began implementing our new WMS, it was critical that customers experienced no disruption in how they interacted or exchanged data with us, we needed an integration gateway that could support every customer — regardless of how they worked — while allowing us to modernise behind the scenes.”
chris-dodd

Chris Dodd

Head of IT, Delamode International Logistics

To achieve this, DIL selected Workato not just as an integration tool, but as a strategic foundation for its long-term technology roadmap.

The Challenge

Protecting customer experience during a major WMS transformation

DIL went live with Blue Yonder on 08 April 2024, but customers relied on long-established order
templates and data formats. Any disruption risked operational delays and customer
dissatisfaction. DIL needed a way to modernise internally without forcing customers to change
how they worked.

Managing growing integration complexity

Customer integrations had historically relied on flat files and bespoke processes. With
inconsistent templates, variable data quality and manual validation, DIL needed a scalable,
governed approach that could handle increasing volumes and complexity.

Delivering at speed with limited internal bandwidth

While DIL’s internal team had strong domain knowledge, they required additional capacity and
specialist expertise to deliver time-critical integrations alongside broader transformation
initiatives.

Building a future-ready integration foundation

Beyond the immediate WMS programme, DIL needed a platform that could support API-led
connectivity, simplify ERP integrations (including Business Central, NetSuite and SAP) and
automate data enrichment and operational workflows across the business.

The Solution

Workato as DIL’s enterprise integration gateway

Following a comprehensive vendor review, DIL selected Workato for its scalability, low-code
flexibility, governance and ability to standardise integrations without imposing customer change.

With Workato, DIL was able to:

  • Support multiple customer order formats
  • Validate, cleanse and enrich data for Blue Yonder
  • Simplify file management and transformation
  • Establish a reusable, scalable integration layer for future growth
generic-quote
“Workato allowed us to standardise and modernise customer integrations while still supporting the formats our customers were used to. It reduced friction, improved data quality and helped us accelerate our WMS rollout.”
chris-dodd

Chris Dodd

Head of IT, Delamode International Logistics

Rapid shift from flat files to an API-first model

The API Gateway was planned alongside a key customer (Learning Resources). The project kicked off in September 2024, and DIL delivered the API Gateway within a single sprint.

The first API-enabled customer went live in early 2025, demonstrating that customers were willing to adopt modern integration methods when the experience was seamless and well-designed.

Partnering with Virtuoso Partners to accelerate delivery

To extend its integration capabilities further, DIL partnered with Virtuoso Partners (VP) to deliver its first Workato connector for Microsoft Business Central, supporting the onboarding of a new customer, Plus Plus.

Virtuoso Partners provided:

  • Accelerated delivery
  • Technical design and validation
  • Knowledge transfer to enable long-term internal ownership
  • Alignment with DIL’s broader integration strategy


The Business Central connector went live in September 2025, marking the start of a wider
connector roadmap.

Automation beyond integrations

Workato quickly evolved beyond customer integrations to become a core operational tool.
Today, DIL uses the platform for workflow applications, data augmentation, reporting
automations and operational improvements across the organisation.

Business Impact

Seamless WMS transition with zero customer disruption

DIL successfully delivered a major internal transformation while preserving a consistent, familiar
customer experience. Customers continued to submit order files as before, while Workato
handled validation, enrichment and transformation behind the scenes.

Measurable operational efficiency gains

  • A Logistics workflow app reduced time spent updating orders by 66% through
    bulk-update capabilities
  • Automated data cleansing and validation reduced double handling across Client
    Services and Operations
  • Improved data validation reduced courier shipping label issues, smoothing the
    despatch process

Dramatic improvements in data accuracy

Since adopting Workato, DIL has seen Amazon ASN compliance improve from approximately
8% non-compliance to under 0.6% on average in 2025, significantly reducing downstream
exceptions.

Faster onboarding and repeatable integrations

DIL now has a standardised “integration shopping list” for new customers, covering:

  • MintSoft (OMS)
  • Order files (CSV)
  • API Gateway
  • Workato connectors


New customers can be onboarded without new development work unless a previously
unsupported ERP is required. Integrations that once took weeks or months can now be
delivered within a single sprint.

Scaled automation across the business

Today, DIL runs 171 active Workato recipes, including API services and workflow apps.
Automation now spans IT, Operations, Finance, Transport, Central Logistics and Client
Services.

Key outcomes include:

  • Reduced manual tasks
  • Improved data accuracy and consistency
  • Self-service POD retrieval, deflecting requests from the Traffic team
  • API integrations reducing time spent responding to customer queries
  • Improved stock integration with MintSoft, reducing over-ordering

"The speed and flexibility of Workato meant we could challenge ourselves — and our customers — to think differently about integration"

A Strategic Platform for the Future

DIL’s relationship with Workato began in 2022 and has strengthened year on year. What started as a way to preserve customer order flows during a WMS change has evolved into a strategic platform underpinning DIL’s wider IT and business strategy.

Planned next steps include:

  • Additional connectors for NetSuite, Linnworks, and SAP
  • Expanded API offerings
  • Continued collaboration with Virtuoso Partners
  • Workato as a cornerstone of DIL’s 2026 transformation roadmap

"Workato is no longer just an integration tool for us — it’s a foundation for how we deliver customer value and evolve the business"

Key Statistics at a Glance

  • Blue Yonder WMS live: 08 April 2024
  • API Gateway delivered: Within one sprint
  • First API customer live: Early 2025
  • Business Central connector live: September 2025
  • Active Workato recipes: 171
  • Relationship with Workato: Since 2022

Why Workato

Workato has enabled Delamode International Logistics to modernise its technology ecosystem without compromising customer experience. By combining scalability, governance, and ease of use, Workato empowers teams across the business to automate confidently, onboard customers faster, and respond to operational demands in real time. With Workato at the centre of its digital strategy, DIL is well-positioned to execute on its ambitious growth and transformation plans through 2026 and beyond.