IT, Operations, Finance, Transport, Central Logistics, Client Services
United Kingdom
Logistics & Supply Chain
Delamode International Logistics (DIL) modernised its technology landscape, reinvented
customer integrations and accelerated its digital roadmap by adopting Workato as the backbone
of its warehouse, ERP and customer data exchange ecosystem.
Delamode International Logistics (DIL) is a leading third-party logistics provider delivering warehousing, fulfilment and end-to-end supply chain services to customers across multiple industries. As the business scaled, DIL embarked on a multi-year modernisation programme to future-proof its operations, strengthen customer experience and embed data-driven decision-making across the organisation.
Over the past three years, DIL introduced a new Warehouse Management System (Blue Yonder), adopted Workato as its enterprise integration and automation platform and began building a connected ecosystem capable of supporting customers, partners and internal teams at scale.
From the outset, customer experience was non-negotiable.
Chris Dodd
Head of IT, Delamode International Logistics
To achieve this, DIL selected Workato not just as an integration tool, but as a strategic foundation for its long-term technology roadmap.
DIL went live with Blue Yonder on 08 April 2024, but customers relied on long-established order
templates and data formats. Any disruption risked operational delays and customer
dissatisfaction. DIL needed a way to modernise internally without forcing customers to change
how they worked.
Customer integrations had historically relied on flat files and bespoke processes. With
inconsistent templates, variable data quality and manual validation, DIL needed a scalable,
governed approach that could handle increasing volumes and complexity.
While DIL’s internal team had strong domain knowledge, they required additional capacity and
specialist expertise to deliver time-critical integrations alongside broader transformation
initiatives.
Beyond the immediate WMS programme, DIL needed a platform that could support API-led
connectivity, simplify ERP integrations (including Business Central, NetSuite and SAP) and
automate data enrichment and operational workflows across the business.
Following a comprehensive vendor review, DIL selected Workato for its scalability, low-code
flexibility, governance and ability to standardise integrations without imposing customer change.
With Workato, DIL was able to:
Chris Dodd
Head of IT, Delamode International Logistics
The API Gateway was planned alongside a key customer (Learning Resources). The project kicked off in September 2024, and DIL delivered the API Gateway within a single sprint.
The first API-enabled customer went live in early 2025, demonstrating that customers were willing to adopt modern integration methods when the experience was seamless and well-designed.
To extend its integration capabilities further, DIL partnered with Virtuoso Partners (VP) to deliver its first Workato connector for Microsoft Business Central, supporting the onboarding of a new customer, Plus Plus.
Virtuoso Partners provided:
The Business Central connector went live in September 2025, marking the start of a wider
connector roadmap.
Workato quickly evolved beyond customer integrations to become a core operational tool.
Today, DIL uses the platform for workflow applications, data augmentation, reporting
automations and operational improvements across the organisation.
DIL successfully delivered a major internal transformation while preserving a consistent, familiar
customer experience. Customers continued to submit order files as before, while Workato
handled validation, enrichment and transformation behind the scenes.
Since adopting Workato, DIL has seen Amazon ASN compliance improve from approximately
8% non-compliance to under 0.6% on average in 2025, significantly reducing downstream
exceptions.
DIL now has a standardised “integration shopping list” for new customers, covering:
New customers can be onboarded without new development work unless a previously
unsupported ERP is required. Integrations that once took weeks or months can now be
delivered within a single sprint.
Today, DIL runs 171 active Workato recipes, including API services and workflow apps.
Automation now spans IT, Operations, Finance, Transport, Central Logistics and Client
Services.
Key outcomes include:
"The speed and flexibility of Workato meant we could challenge ourselves — and our customers — to think differently about integration"
DIL’s relationship with Workato began in 2022 and has strengthened year on year. What started as a way to preserve customer order flows during a WMS change has evolved into a strategic platform underpinning DIL’s wider IT and business strategy.
Planned next steps include:
"Workato is no longer just an integration tool for us — it’s a foundation for how we deliver customer value and evolve the business"
Workato has enabled Delamode International Logistics to modernise its technology ecosystem without compromising customer experience. By combining scalability, governance, and ease of use, Workato empowers teams across the business to automate confidently, onboard customers faster, and respond to operational demands in real time. With Workato at the centre of its digital strategy, DIL is well-positioned to execute on its ambitious growth and transformation plans through 2026 and beyond.