Seaco’s Journey From a Fragmented IT Stack to Cloud Agility

They were challenged by a fragmented sprawl of unconnected systems. End user experiences for employees often included manual processes. With data spread across multiple systems, a lot of effort and time was required to provide the business the insight they needed. 

For instance, the process to evaluate fleet performance often led business users to manipulate large amounts of data manually, using Excel. As their fleet is over the row limit of Excel, this often meant cascading several worksheets together using complex local macros. This perpetuated data fragmentation and increased the possibility of data leakage. For performance and security reasons, workloads had to be moved from laptops to the cloud. 

These challenges led Seaco’s CIO, Damian Leach, to reimagine what a unified end-to-end experience would look like for their key customers. He focused on delivering value, to move IT from a transactional to strategic function. This meant prioritizing development requests that focused on productivity, revenue or operational efficiency.

Damian tapped into his experience in the banking sector and as a CTO in a top Silicon Valley SaaS company, to move Seaco towards a unified platform approach for each of their core systems. He knew that leveraging low-code platforms to orchestrate and build new experiences was key to driving enterprise agility. 

As a certified AI professional, Damian also understood the importance of embracing machine learning, artificial intelligence and embedding human-in-the-loop decision-making to improve data-driven decisions. 

Damian hence built an agile and responsive enterprise orchestration roadmap for Seaco, using Workato One. 

This empowered Damian’s team to use Workato to build a recipe (i.e. automation workflow) for each end user journey and orchestrate a brand new experience, connecting to new modern cloud-based tools and services seamlessly. They also moved to multi-cloud and deployed a new API gateway, both to support depot and customer integrations. This required covering new experiences, connecting systems in a highly secure manner, and refreshing security tools.

In a series of agile 2-4 week sprints, Seaco used Workato to build Dragonfly, a customised commercial platform that breathes life into the IT team’s strategic vision. A centralized integrated interface automatically consolidates all essential account management tools and data - for quoting, contracting, approvals and more. Account managers can access information, gather collateral and register new deals on-the-go. Workato fully orchestrates this end-to-end customer relationship management experience, tailored just for Seaco.

The team leveraged a data lakehouse to present data and used low code tools to develop the interface. This allowed Seaco to fully automate customer journeys that were once disconnected and manual, and build a scalable platform that is in the cloud, supporting any device needed.

Beata Kaliszuk, Director of Commercial Operations at Seaco, shares that Dragonfly has transformed how Seaco’s account management teams operate. It streamlines workflows, improves access to critical information, and significantly boosts efficiency. 

By providing quick access to essential tools and data and simplifying daily tasks, Dragonfly enables more effective customer service and account management, directly influencing revenue generation and customer experience.

Dragonfly also offers a highly user-friendly experience. The layout is intuitive and practical, allowing Account Managers to manage customer interactions and execute sales activities easily from a single, integrated interface.

This has greatly enhanced Seaco’s agility and operational effectiveness, allowing account managers  to focus more on delivering value to Seaco’s customers and less on navigating systems.