View the Space (VTS) is evolving from traditional automation to AI orchestration by embedding intelligence directly into everyday workflows. With Workato, the company is giving employees time back and scaling agentic AI across teams by meeting users wherever they work and delivering measurable business impact.
View the Space has long relied on orchestration to connect systems and streamline operations. But as AI capabilities matured, the company saw an opportunity to move beyond traditional automation toward something more powerful: AI orchestration embedded directly into everyday work.
“At VTS, we no longer think about orchestration on its own,” said Andrew Turpin, Head of IT at View the Space. “It’s always about where AI comes together with orchestration to pull insights from our systems and data.”
Rather than treating AI as an add-on, VTS has made it part of the process from the start. Using orchestration as the foundation that allows intelligence to flow across applications, teams, and workflows.
Starting close to home: the IT Genie
View the Space began its AI journey where the team knew the problems best: IT. The company launched its first AI-powered capability, IT Genie, using familiar processes, trusted data sources, and well-understood pain points. Early use cases focused on ticket deflection, knowledge base queries, and answering common questions more efficiently.
“That’s where we cut our teeth,” Turpin explained. “We took processes and data sources we already knew and applied AI functionality to solve problems we were very close to.”
Starting with IT allowed VTS to build confidence, develop repeatable patterns, and prove value quickly. From there, the model scaled naturally to other teams.
Expanding agents across the business
With the foundation in place, VTS is planning to extend the same principles to additional teams and use cases, exploring how agents could support teams by meeting users directly within the context of their tickets to reduce effort and speed resolution. Meeting insight agents were introduced to summarize conversations and make insights accessible to leaders who weren’t in the room. Hardware operations agents were trained on existing processes to offload repetitive questions and requests.
Across each use case, the objective stayed the same: give employees time back.
“How can I give you time back?” Turpin said. “That’s my big push in IT. These agents automate work people spend a lot of time on and bring information closer to the end user.”
Instead of searching through systems or emailing colleagues, employees can now query information directly through agents, wherever they already work.
Meeting users where they are with MCP
As agent adoption grew, flexibility became increasingly important. VTS didn’t want to force employees into a single interface or tool. Instead, the team embraced Model Context Protocol (MCP) to make information accessible wherever users prefer to work — whether that’s in Slack, Microsoft Teams, Cursor, or Claude.
“I don’t want people to come to me,” Turpin shared. “I want to go to them. MCP lets us replicate the same information and make it available wherever users need it.”
By decoupling intelligence from any single interface, MCP allows VTS to scale AI capabilities without limiting how or where employees engage.
From efficiency to imagination
While early wins focused on efficiency and time savings, VTS sees something bigger ahead. With clear processes, clean data, and the right orchestration layer in place, the organization is now unlocking creativity across teams.
“Don’t worry about how, focus on what,” Turpin said when describing how he partners with business leaders. “What do you want to do? Where do you want the information to go?”
With an agentic platform like Workato, those ideas are no longer constrained by tooling. Processes can be replicated, extended, and scaled with the right partnership in place.
“There’s a little bit of magic sprinkled in,” Turpin added. “And while there’s complexity, it’s easily replicatable.”
Building the foundation for what’s next
At View the Space, AI orchestration isn’t just about automation, it’s about rethinking how work gets done. By embedding AI into orchestration from the beginning, starting with well-defined processes, and empowering teams to imagine new possibilities, the company is building a foundation that can scale.
The result is an organization where AI isn’t an afterthought, but a natural extension of how people access information, solve problems, and focus on what matters most.