Just as the art of animation evolved from meticulous hand-drawn frames to CGI, enterprise SaaS is experiencing a seismic shift: from static integrations to dynamic, agentic automation.
This was just one of the many topics that swept World of Workato (WOW) 2025, where more than 1,200 leaders across IT, Finance, HR, RevOps & Product gathered to see the future of workflow automation take shape.
The Embed Showcase, led by Nam Le (GM, SVP Embed) and Justin Paul (Sr. Manager, Solutions), unveiled Workato’s formative advances in agentic architectures and embedded AI. For product managers evaluating next-generation ISV connectivity, this keynote provided a crucial glimpse into how Workato Embedded is reshaping product strategy and real-world solutions.
Here are the high points, straight from the Las Vegas stage.
Embed integrations and build intelligent agents for your customers.
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Takeaway 1: “Universal agents sound magical, the reality is more nuanced”
Two years into the AI era, agentic tools promise to deliver more value, scalability and agility to ISVs and their customers. But despite surges of innovation and investment, the reality is that 95% of AI initiatives fail to turn a profit. However sobering, don’t let this be a reason to turn your back on AI, but instead, a reminder to pause before falling victim to the agentic hype.
While many continue to chase the elusive “one agent to rule them all,” these universal assistants often fail to deliver reliable ROI when put to the test. In Justin’s words: “The promise of super agents—the Swiss army knife approach—isn’t actually grounded in customer context, security, and permissions.”
Instead of unlocking value, these over-generalized solutions saddle organizations with more complexity, added costs, and risks they can’t afford to lose.
Takeaway 2: “Agents can’t keep secrets—only architecture can”
No matter how advanced, AI agents and LLMs can’t inherently enforce privacy or know how to protect sensitive information. As Nam explained, “agents cannot keep secrets. LLMs don’t understand data boundaries. They just surface what’s most relevant in the moment.”
That’s why real privacy depends crucially on your architecture: true multi-tenancy, strict role-based access control (RBAC), and strong governance.
Organizations can’t trust agents to keep things separate. The platform itself must enforce these rules—that’s where Workato stands apart.
For ISVs, this means pairing innovation with built-in guardrails, so automations remain contextual, secure, and ready for real-world use cases.
Takeaway 3: “The best agents are complex, dynamic, and lifelike”
From there, Justin put every theoretical point into real-world context with a live demo.
By transforming Workato recipes into agentic “skills,” Justin showed how complex handoffs—like supporting new role transitions, finding mentors, and summarizing benefits—just work. Even across multiple systems and channels.
The crucial piece here is that Workato’s capabilities aren’t boxed in. The Agentic Platform for ISVs seamlessly spans Slack, Teams, and (coming soon) headless and API-based UIs. All with enterprise-grade observability and human-first safeguards.
The result? With Workato’s Agentic Platform, ISVs can deliver secure, adaptable agentic user experiences at a fraction of the time, unlocking faster time to value and innovation without compromising reliability or security.
Why Workato stands out
Workato’s Agentic Platform for ISVs delivers more than integrations—it delivers a scalable platform where orchestration, rapid skill building, and centralized control operate together, with ease.
Fast adoption, multitenancy, and governance are the foundation. Every feature, from its flexible interface to its deep ecosystem connections, are informed by customer feedback and ISV needs, so teams can focus on measurable product gains, not the technical lift.
One platform, one runtime, one governance model
For ISV product leaders, agentic architectures must prioritize customer value, connectivity, and ecosystem agility. Workato eases that process.
Workato is the key to creating, deploying, and managing intelligent agents across customer environments through a flexible, scalable platform for AI-driven automation and integration. By combining Workato Orchestrate’s comprehensive automation and governance with Workato Embed’s seamless, multitenant integration, ISVs gain a unified solution that accelerates innovation, streamlines operations, and delivers measurable business impact.
Talk to an integration expert today to take the next step in your agentic transformation.