The wait is over for our EU customers. Workato’s Core AI capabilities are now fully available within our European Union (EU) data center. This includes Agent Studio, Workato GO, Intelligent Document Processing (IDP), AI by Workato, and Workato Enterprise MCP.
Eliminating the #1 Blocker: Data Sovereignty
All underlying AI models for these features are now hosted entirely within the EU. This setup ensures that data processing and storage remain strictly within the EU. When customers use the EU data center, all AI model inference occurs exclusively within the EU.
With this release, Workato has eliminated the number one blocker to agentic AI adoption in the EU: data sovereignty. Now, you don’t have to choose between innovation and compliance.
What’s Now Available?
- Agent Studio: Build and deploy production-ready AI agents, called Genies, that execute complex, multi-step business processes autonomously.
- Workato GO: Empower teams with intelligent search and Deep Action™ capabilities for rapid access to enterprise context and AI agents.
- Intelligent Document Processing (IDP): Extract data and transform unstructured content (like PDFs and emails) into structured, actionable data.
- AI by Workato: Embed powerful, versatile AI capabilities directly into your Workato recipes.
- Workato Enterprise MCP (Model Context Protocol): Orchestrate and govern AI agents securely with MCP servers and pre-built Enterprise Skills.
Workato GO homepage.
Use Cases Now Unlocked by EU Compliance
Finance & Accounting: Invoice Processing
IDP extracts data from invoices, reconciling it against corresponding purchase orders in the ERP system. The AI by Workato connector then drafts necessary vendor communication (e.g., discrepancy notices).
Procurement: Multi-System Summarization
An AI agent, governed by Workato Enterprise MCP, simultaneously pulls context from the ERP, Email, and Document Storage to draft responses, all while logging access for security.
IT Service Management (ITSM): Helpdesk Genie
An autonomous helpdesk agent, what Workato calls a Genie, built in Agent Studio, securely accesses internal knowledge bases, then orchestrates actions like password resets or user provisioning.
HR & Employee Experience: Streamlined Onboarding
A Genie built in Agent Studio provides personalized, 24/7 policy Q&A and status updates for new hires, accessible via Slack, Teams, or Workato GO.
Sales & Revenue Operations (RevOps): Intelligent Opportunity Triage
AI analyzes call transcripts to generate instant summaries (with AI by Workato), flag renewal or churn risk, and update opportunity forecasts in the CRM.
What’s Next? Expanding Global AI Compliance
Workato is committed to global compliance. Future expansion will include AI deployment in our Australia, Singapore, and Japan data centers, ensuring more customers can accelerate their AI journey securely.
Ready to Accelerate Your AI Journey?
If data sovereignty was holding you back, those days are over. Now is the time to re-engage your AI initiatives.
Got questions or ready to dive in? Reach out to your customer success representative to learn how you can get started with AI.