Reimagine Customer Experience with Workato and Zendesk

Workato and Zendesk empower organizations to adapt to changing customer expectations. Align your teams and technology around what matters most—the customer.

Connect Zendesk to 1,500+ Applications with Workato.
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How Workato and Zendesk together can help drive integration, automation, and AI at scale

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    Solve tickets quickly

    Smart Ticketing: Allow employees to create tickets from the field via SMS, Slack, or by leaving a voicemail. Create tickets human-free using AI.

    Issue to Resolution: Allow support to Developer escalation with the click of a button and automatic status updates as the issue moves through the development lifecycle.

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    Offer a unified helpdesk

    Support and Helpdesk Bots: Create support and helpdesk bots for Slack or Microsoft Teams to reduce friction and pre-empt ticket creation.

    RMA Automation: Get a full view of the order and return process in Zendesk.

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    Integrate data to avoid churn

    CRM - Zendesk: Track support hours per customer and prioritize high-value customers.

    360 Customer Warehouse: Move data from Zendesk, CRM, and Marketing tools into a warehouse-like Snowflake for a holistic view of the customer across departments.

Elevating organizations customer experiences together