Do everything in one place
Customize your Talkdesk and RecipeOps by Workato integration with the following
triggers and actions.
Triggers
When this happens…
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
RecipeOps by Workato
- Usage threshold reached Real-timeTriggers when usage thresholds are reached in 10% intervals
- API concurrency threshold exceeded Real-timeAPI concurrency threshold exceeded in workspace
- On-prem agent disconnected Real-timeOn-prem agent disconnected
- Job failed Real-timeReceive notification when a job fails in specified recipes
- Member invitation accepted Real-timeReceive notification when an invitation is accepted
- Package deployed Real-timeReceive notification when a package is deployed
- Recipe started Real-timeReceive notification when a recipe is started
- Recipe stopped by user Real-timeReceive notification when a recipe is stopped by a user
- Account connected Real-timeReceive notification when an app is connected
- Account disconnected Real-timeReceive notification when an app is disconnected
- Account credentials refresh failed Real-timeReceive notification when an App fails to refresh its access credentials
- Recipe stopped by Workato Real-timeReceive notification when a recipe is stopped due to errors
Any other trigger you can think up
Actions
Do this…
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
RecipeOps by Workato
- Get recipe detailsGet recipe details of specified recipe
- Search job history BatchSearch job history of specified recipe
- Rerun jobs BatchRerun specified jobs
- List connections BatchList connections
- List recipes BatchList all recipes
- Search recipes BatchSearch recipes
- Start recipeStart an inactive recipe
- Stop recipeStop an active recipe
- Get account detailsGet account details
Any other action you can think up
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