SysAid and WoodWing Studio integrations and automations

Seamlessly connect SysAid and WoodWing Studio. Automate workflows, and boost efficiency with Workato.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

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Build Powerful Workflows, fast

Triggers

When this happens…

SysAid
  • Service Record Created - Advanced Real-time
    Fires when a new service record is created in SysAid containing a raw JSON of data.
  • Service Record Created - Standard Real-time
    Fires when a new service record is created in SysAid containing a standard list of properties.
  • Service Record Updated - Advanced Real-time
    Fires when a service record is updated in SysAid containing a raw JSON of data.
  • Service Record Updated - Standard Real-time
    Fires when a service record is updated in SysAid containing a standard list of properties.

    • Any other trigger you can think up

WoodWing Studio
  • New event Real-time
    New event in WoodWing Studio

    • Any other trigger you can think up

Actions

Do this…

SysAid
  • Custom action
    Custom action in SysAid (Custom)
  • Add Agent to Groups
    Add a specific Agent to one or more existing user groups in your SysAid account.
  • Add End User to Groups
    Add a specific end user to one or more existing user groups in your SysAid account.
  • Add Activity to a Service Record
    Add a time-tracked activity entry to an existing service record. Activities typically represent work performed, such as troubleshooting, communication, or on-site visits. To learn more about activities.
  • Add a Note to a Service Record
    Add an internal or public note to an existing service record.
  • Convert Agent to End User
    Convert an existing Agent into an End user. This action removes the Agent's elevated permissions and system roles, effectively transitioning them to a standard user profile. Admin group memberships, roles, and access rights associated with the Agent role will be removed as part of this conversion.
  • Convert End User to Agent
    Convert an existing end user into an Agent. This action grants the user agent-level permissions and enables them to be assigned to service records, join support groups, and access agent-only functionality. Group memberships, roles, and access rights associated with the agent role will be removed as part of this conversion.
  • Create a New Agent
    Create a new IT Agent user in your SysAid account. This person will be able to access and manage service records.
  • Create a New Asset
    Create a new asset in your SysAid account
  • Create a New Attachment
    Finalize new attachment creation after the initial call to generate_presigned_url. The is the 3rd call made by the client in the creation flow (1st is generating a presigned URL, 2nd - uploading the object to storage using the presigned URL).
  • Create a New Configuration Item (CI)
    Creates a new Configuration Item (CI)
  • Create a CI Relation Type
    Create a new CI relation type
  • Create a New Company
    Create a new company in your SysAid account.
  • Create a New End User
    Creates a new end user in your SysAid account.
  • Create a New Group
    Creates a new user group in your SysAid account.
  • Create a CI Relation For a Given CI ID
    Creates a CI relation for a given CI ID
  • Create a Service Record
    Create a new service record (ticket) in your SysAid account.
  • Delete Agent
    Permanently delete an Agent from your SysAid account using their unique ID. This action is irreversible. Once deleted, the Agent's data cannot be recovered. Use this endpoint with caution to remove agents who no longer require access to the system.
  • Delete Asset by ID
    Delete an asset from your SysAid account, this action is irreversible
  • Delete a CI by ID
    Delete a CI using it's ID. All links that use this CI will be removed. Once deleted, the data cannot be recovered
  • Delete a CI Relation Type by ID
    Delete the CI relation type. All CI links that use this relation type will be removed. Once deleted, the data cannot be recovered
  • Delete Company by ID
    Delete a company by its ID.
  • Delete End User
    Permanently delete an end user from your SysAid account using their unique ID. This action is irreversible. Once deleted, the end users' data cannot be recovered. Use this endpoint with caution to remove users who no longer require access to the system.
  • Delete a CI Relation For a Given CI ID
    Permanently deletes a CI relation for a given CI using its unique ID
  • Delete a Service Record
    Permanently deletes a service record using its unique ID. This action is irreversible and will remove the record and all associated data from your SysAid account. Deleting a service record may affect reporting, audit trails, or related workflows.
  • Generates a Presigned URL for an Attachment Upload
    The 1st step in the new attachment creation flow - a request to generate a presigned URL. that the client can use to upload an attachment.
  • Get Agent by ID
    Retrieve detailed information about a specific Agent using their unique SysAid ID.
  • Get List of Agents
    Retrieve a paginated list of agents in your account. Each agent record includes personal details, contact information, role-specific attributes, group membership, and company association.
  • Get Asset by ID
    Retrieve an Asset by ID
  • Get List of Assets
    Retrieve a paginated list of assets in your SysAid account.
  • Get Category Hierarchy
    Returns a hierarchical list of categories.
  • Get Configuration Item (CI) by ID.
    Retrieve a Configuration Item (CI) by ID.
  • Get CI Relation Types
    Retrieve a list of CI relation types configured in SysAid
  • Get CI Relations for a Specific CI by ID
    Retrieve all CI relations for a specific CI by its ID
  • Get List of Configuration Item (CI) Subtypes by CI Type ID.
    Retrieve a list of all available Configuration Item (CI) subtypes for the specific CI type.
  • Get List of Configuration Item (CI) Types.
    Retrieve a list of Configuration Item (CI) types.
  • Get List of Configuration Items (CIs)
    Retrieves a list of Configuration Items (CIs) from your SysAid CMDB.
  • Get List of Companies
    Retrieve a list of all companies configured in your SysAid account.
  • Get Company by ID
    Retrieve a company by its ID.
  • Get End User by ID
    Retrieve detailed information about a specific end user using their unique SysAid ID.
  • Get List of End Users
    Retrieve a paginated list of end users in your SysAid account.
  • Get Group by ID
    Retrieve detailed information about a specific group using its unique ID.
  • Get Group Members
    Retrieve a list of all users assigned to a specific group by its unique ID.
  • Get List of Groups
    Retrieve a list of all user groups in your SysAid account.
  • Get Indexes
    Retrieve a list of available field indexes used across SysAid entities (such as service records, users, assets, etc.). Use this endpoint to dynamically discover which fields can be used for building advanced queries or filters in your integration.
  • Get a Service Record by ID
    Retrieve the full details of a specific service record using its unique SysAid ID.
  • Get Service Record's Action Items
    Allows to retrieve service record's action items.
  • Get Service Record Template by ID
    Get a service record template by ID.
  • Get Service Record Template by Service Record ID
    Get a template by the service record ID.
  • Remove Agent from Groups
    Remove a specific Agent from one or more user groups. Removing an agent from all groups may affect their access permissions and assignment behavior.
  • Remove End User from Groups
    Remove a specific End User from one or more user groups.
  • Resolve a Service Record
    Mark a service record as resolved. Use this endpoint to update the status of an open ticket to indicate that the issue has been addressed.
  • Search Service Records by Specific Parameters
    Search for service records based on filters, fields or customized query parameters. You can filter records using fields such as status, category, priority, assigned group or agent, creation date, and more.
  • Send a Message from a Service Record
    Send an email notification directly from a specific service record to an end user or agent.
  • Update Agent Details
    Update the details of an existing Agent identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update an Asset
    Update the details of an existing asset. Existing fields will be overwritten with newly provided information
  • Update the Configuration Item (CI) by ID
    Update the Configuration Item (CI) by ID
  • Update a CI Relation Type by ID
    Updates the CI relation type. Note: Only custom CI relation types can be updated. Standard CI relation types can't be updated
  • Update a Company
    Update the details of an existing company in your SysAid account.
  • Update End User Details
    Update the details of an existing end user identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update Service Record Details
    Update the details of an existing service record using its unique SysAid ID.
  • Updates An Action Item Status
    Allows to update the service record's action item status.

    • Any other action you can think up

WoodWing Studio
  • Assign dossier labels
    Add dossier labels to objects in WoodWing Studio
  • Copy issue
    Copy issue in WoodWing Studio
  • Copy object
    Copy object in WoodWing Studio
  • Copy brand
    Copy brand in WoodWing Studio
  • Create dossier
    Create new dossier in WoodWing Studio
  • Create edition
    Create new edition in WoodWing Studio
  • Create InDesign Server Job
    Create InDesign Server Job in WoodWing Studio
  • Create issue
    Create issue in WoodWing Studio
  • Create object
    Create new object in WoodWing Studio
  • Create object from template
    Create new object from template in WoodWing Studio
  • Create object label
    Create object label for Dossier in WoodWing Studio
  • Create object operation
    Create object operation in WoodWing Studio
  • Create object relation
    Create object relation in WoodWing Studio
  • Assigns objects to targets
    Assigns objects to targets in WoodWing Studio
  • Create layout PDF
    Create layout PDF in WoodWing Studio
  • Planning - Create advert
    Planning - Create advert in WoodWing Studio
  • Planning - Create layout
    Planning - Create layout in WoodWing Studio
  • Create publication channel
    Create publication channel in WoodWing Studio
  • Create category
    Create category in WoodWing Studio
  • Delete editions
    Delete editions in WoodWing Studio
  • Delete issues
    Delete issues in WoodWing Studio
  • Delete object labels
    Delete object labels for Dossier in WoodWing Studio
  • Delete object relation
    Delete object relation in WoodWing Studio
  • Delete object targets
    Delete object targets in WoodWing Studio
  • Planning - Delete advert
    Planning - Delete advert in WoodWing Studio
  • Planning - Delete layout
    Planning - Delete layout in WoodWing Studio
  • Delete publication channels
    Delete publication channels in WoodWing Studio
  • Delete categories
    Delete categories in WoodWing Studio
  • Download file from URL
    Download file contents from URL in WoodWing Studio
  • Get editions
    Get editions in WoodWing Studio
  • Get extension map
    Get extension map in WoodWing Studio
  • Get issues
    Get issues in WoodWing Studio
  • Get object
    Get object in WoodWing Studio
  • Get object template
    Get object template in WoodWing Studio
  • Get object version
    Get object version in WoodWing Studio
  • Get publication channels
    Get publication channels in WoodWing Studio
  • Get brands
    Get brands in WoodWing Studio
  • Get categories
    Get categories in WoodWing Studio
  • Get workflow status
    Get object workflow status in WoodWing Studio
  • Invoke service
    Invoke service - in WoodWing Studio
  • List object versions
    List object versions in WoodWing Studio
  • Lock objects
    Lock objects in WoodWing Studio
  • Planning - Modify advert
    Planning - Modify advert in WoodWing Studio
  • Planning - Modify layout
    Planning - Modify layout in WoodWing Studio
  • Move objects to Trash Can
    Move objects to Trash Can in WoodWing Studio
  • Purge objects
    Purge objects in WoodWing Studio
  • Search object
    Search object in WoodWing Studio
  • Remove dossier labels
    Remove dossier labels for objects in WoodWing Studio
  • Restore object
    Restore object in WoodWing Studio
  • Restore version
    Restore object version in WoodWing Studio
  • Save object
    Save object in WoodWing Studio
  • Send to
    Send object to next status in WoodWing Studio
  • Send to next
    Send object to predefined next status in WoodWing Studio
  • Update object external properties
    Update object external properties in WoodWing Studio
  • Update object properties
    Update object properties in WoodWing Studio
  • Abort checkout objects
    Abort checkout to unlock objects in WoodWing Studio
  • Update edition
    Update edition in WoodWing Studio
  • Update issue
    Update issue in WoodWing Studio
  • Update object relations
    Update object relations in WoodWing Studio
  • Update object targets
    Update existing object targets in WoodWing Studio
  • Update publication channel
    Update publication channel in WoodWing Studio
  • Update category
    Update category in WoodWing Studio

    • Any other action you can think up

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