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Customize your Spotify and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Spotify
- Custom actionCustom action in Spotify (Custom)
- Add item to playback queueAdd item to playback queue in Spotify
- Create recordCreate record in Spotify
- Delete recordDelete record in Spotify
- Get recordGet record in Spotify
- List recordsList record in Spotify
- Pause playbackPause playback in Spotify
- Search recordsSearch record in Spotify
- Skip playbackSkip playback in Spotify
- Start/resume playbackStart/resume playback in Spotify
- Update recordUpdate record in Spotify
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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