Sinch Engage and Zendesk integrations and automations

Seamlessly connect Sinch Engage and Zendesk. Automate workflows, and boost efficiency with Workato.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

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Build Powerful Workflows, fast

Triggers

When this happens…

Sinch Engage
  • A contact is added to a list Real-time
    Triggers when a contact is added to a list in Sinch Engage
  • A contact is removed from a list Real-time
    Triggers when a contact is removed from a list in Sinch Engage
  • Message Delivered Real-time
    Trigger any action when a new SMS or RCS is delivered by Sinch Engage
  • New Inbound SMS Real-time
    Triggers when a new inbound SMS is received in Sinch Engage
  • RCS Read Receipt Real-time
    Trigger any action when an RCS delivered by Sinch Engage has been read

    • Any other trigger you can think up

Zendesk
  • New organization
    New organization in Zendesk
  • New ticket
    New ticket in Zendesk
  • New ticket Real-time
    New ticket in Zendesk
  • New/updated records Batch
    Trigger processes batches of new or updated records
  • New user
    New user in Zendesk
  • New/updated organization
    New/updated organization in Zendesk
  • New/updated ticket
    New/updated ticket in Zendesk
  • New/updated ticket Real-time
    New/updated ticket in Zendesk
  • New/updated user
    New/updated user in Zendesk

    • Any other trigger you can think up

Actions

Do this…

Sinch Engage
  • Custom action
    Custom action in Sinch (Custom)
  • Add contact(s) to a group
    Add contact(s) to a group in Sinch
  • Create contact
    Create contact in Sinch
  • Delete contact by ID
    Delete contact in Sinch
  • Lookup contact by phone number
    Lookup contact by phone number in Sinch
  • Parse phone number
    Parse phone numberin Sinch
  • Remove a contact from a group
    Remove contact from a group in Sinch
  • Send MMS
    Send an MMS with Sinch Engage (will be sent as RCS if allowed)
  • Send SMS
    Send an SMS with Sinch Engage (will be sent as RCS if allowed)
  • Update contact
    Update contact in Sinch

    • Any other action you can think up

Zendesk
  • Custom action
    Custom action in Zendesk (Custom)
  • Create organization membership
    Create organization membership in Zendesk
  • Bulk update tickets
    Bulk update tickets in Zendesk
  • Create/update records Batch
    Upsert records in Zendesk
  • Solve ticket
    Solve ticket in Zendesk
  • Create custom object record
    Create custom object record in Zendesk
  • Create organization
    Create organization in Zendesk
  • Create ticket
    Create ticket in Zendesk
  • Upload attachment
    Upload attachment to Zendesk
  • Create user
    Create user in Zendesk
  • Delete custom object record by ID
    Delete custom object record in Zendesk
  • Delete ticket
    Delete ticket in Zendesk
  • Get custom object record by ID
    Get custom object record in Zendesk
  • Get organization details by ID
    Get organization details in Zendesk
  • Get organizations by external IDs Batch
    Get organizations in Zendesk
  • Get ticket details by ID
    Get ticket details in Zendesk
  • Get comments for ticket Batch
    Get comments for a ticket in Zendesk
  • Get list of tickets by external IDs Batch
    Get list of tickets by external IDs in Zendesk
  • Get user details by ID
    Get user details in Zendesk
  • Get list of custom object records by external IDs Batch
    Get custom object records in Zendesk
  • List user identities Batch
    Get user identity details in Zendesk
  • Get group by name
    Get group by name group in Zendesk
  • Search organization member Batch
    Search for a organization member in Zendesk
  • Search organizations Batch
    Search for organizations in Zendesk
  • Search tickets Batch
    Search for tickets in Zendesk
  • Search users Batch
    Search for users in Zendesk
  • Update custom object record
    Update custom object record in Zendesk
  • Update organization
    Update organization in Zendesk
  • Update ticket
    Update ticket in Zendesk
  • Update user
    Update user in Zendesk

    • Any other action you can think up

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