ServiceNow and SmartTicket integrations and automations

Seamlessly connect ServiceNow and SmartTicket. Automate workflows, and boost efficiency with Workato.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

Market leaders run on Workato

  • monday.svg
  • box.svg
  • hp-2.svg
  • atlassian.svg
  • cisco.png

Build Powerful Workflows, fast

Triggers

When this happens…

ServiceNow
  • New record
    New record in a table in ServiceNow
  • New record Real-time
    New record in a table in ServiceNow
  • New record Batch
    New record in a table in ServiceNow
  • New/updated record Batch
    New/updated record in a table in ServiceNow
  • Export new records
    Export new records in a table in ServiceNow
  • Export new/updated records
    Export new/updated records in a table in ServiceNow
  • Scheduled record search Batch
    Scheduled record search using query in ServiceNow
  • New/updated record
    New/updated record in a table in ServiceNow
  • New/updated record Real-time
    New/updated record in a table in ServiceNow

    • Any other trigger you can think up

Actions

Do this…

ServiceNow
  • Custom action
    Custom action in ServiceNow (Custom)
  • Create record
    Create record in a table in ServiceNow
  • Create record using a template
    Create record in a table using a template in ServiceNow
  • Get attachment contents
    Get attachment contents in ServiceNow
  • Get object schema
    Get object schema from ServiceNow
  • Search records Batch
    Search for records in a table in ServiceNow
  • Search records using query Batch
    Search for records using query in a table in ServiceNow
  • Update record
    Update record in a table in ServiceNow
  • Update record using a template
    Update record in a table using a template in ServiceNow
  • Upload attachment
    Upload attachment in ServiceNow

    • Any other action you can think up

SmartTicket
  • Create barcode wallet
    Calls GET /api/customer/create_barcode_wallet.
  • Get customer token
    Calls POST /api/customer/token for a customer ID.
  • Query customers
    Queries customers by customer details and paging.
  • Query events
    Queries events using POST /api/event/.
  • Query memberships
    Queries memberships using GET /api/membership/ with a JSON payload.
  • Query purchases
    Queries purchases using GET /api/purchase/ with a JSON payload.
  • Query tickets
    Queries tickets using POST /api/ticket/query.
  • Query vouchers
    Queries vouchers using GET /api/voucher/ with a JSON payload.
  • Register customer
    Registers a customer using POST /api/customer/register.

    • Any other action you can think up

One platform

  • Power
  • Agility
  • Speed
  • Innovation