Novade and SysAid integrations and automations

Seamlessly connect Novade and SysAid. Automate workflows, and boost efficiency with Workato.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

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Build Powerful Workflows, fast

Triggers

When this happens…

Novade
  • New files (polling)
    New files in Novade
  • New person (polling)
    New person event in Novade
  • New person (real-time) Real-time
    New person event in Novade
  • New records (polling)
    New records in Novade
  • New/Updated actions
    New/Updated actions in Novade
  • New/Updated defects
    New/Updated defects in Novade

    • Any other trigger you can think up

SysAid
  • Service Record Created - Advanced Real-time
    Fires when a new service record is created in SysAid containing a raw JSON of data.
  • Service Record Created - Standard Real-time
    Fires when a new service record is created in SysAid containing a standard list of properties.
  • Service Record Updated - Advanced Real-time
    Fires when a service record is updated in SysAid containing a raw JSON of data.
  • Service Record Updated - Standard Real-time
    Fires when a service record is updated in SysAid containing a standard list of properties.

    • Any other trigger you can think up

Actions

Do this…

Novade
  • Custom action
    Custom action in Novade (Custom)
  • Create activity template
    Create an activity template, on which activities are based (Database table: novadereports.tasktypes)
  • Create folder
    Create a new folder
  • Create form
    Create a form
  • Create ncr
    Create NCR in Novade
  • Create observation
    Create an observation.(Database table: novadesafety.observations)
  • Create or update activity completion item
    Create or update an activity completion item (item corresponding to the completion of an activity)
  • Create or update item custom field target
    Create or update item custom field target, i.e. target defined for a specific item custom field and a specific project, for numeric item custom fields only (Database table: novadereports.itemcustomfieldtargets)
  • Create person
    Create person in Novade
  • Delete person
    Delete a person profile in Novade (For Restricted Use Only)
  • Delete person in devicepeople
    Delete a listed name in Thermal Scanner Group (novaderesources.devicepeople)
  • Download file
    Download file from Novade
  • Get a booking by ID
    Get a booking given the associated Timekit booking ID
  • Get a case by ID
    Get a case by id in Novade
  • Get a comment by ID
    Get a comment by id in Novade
  • Get a contact by ID
    Get a contact by id in Novade
  • Get a defect by ID
    Get a defect by id in Novade
  • Get a location by ID
    Get a location by id in Novade
  • Get a project by ID
    Get a project by id in Novade
  • Get a ptw by ID
    Get a PTW by id in Novade
  • Get a site by ID
    Get a site by id in Novade
  • Get a unit by ID
    Get a unit by id in Novade
  • Get a unittype by ID
    Get a unit type by id in Novade
  • Get activity by ID
    Get activity by id in Novade
  • Get activity completions
    Get activity completions, i.e. items corresponding to the completion of some activities
  • Get activity template
    Get activity template(s), on which activities are based (Database table: novadereports.tasktypes)
  • Get all observations categories
    Retrieve all Observations Categories (that are set up in Project Centre > Safety-HSE > Observations Setup)
  • Get custom fields
    Get custom fields defined by the user and that can be used in any item of a report or of a master list of the setup (Database table: novadereports.customfields)
  • Get db container name
    Get database container name in Novade
  • Get item custom field
    Get item custom field, i.e. usages of custom fields in the template (ex: activity template) of items (ex: activities) that can be used in a site report (Database table: novadereports.itemcustomfields)
  • Get item custom field target
    Get item custom field target, i.e. target defined for a specific item custom field and a specific project, for numeric item custom fields only (Database table: novadereports.itemcustomfieldtargets)
  • Get latest files
    Retrieve the latest files metadata between assigned value in date & execution DateTime, and based on some filtering parameters (properties that exist in File object)
  • Get ncr by ID
    Get NCR by id in Novade
  • Get site
    Get site properties by ID
  • Get step
    Get some steps of the workflow of report/diary templates (Database table: novadereports.steps)
  • Get sum activity quantities
    Get the SUM of activity quantities
  • Get task by ID
    Get a task by id in Novade
  • Get the latest actions
    Retrieve the latest Actions (created and updated) between assigned value in date and execution DateTime.
  • Get the latest forms
    Retrieve the latest forms between assigned value in date & execution DateTime, and based on some filtering parameters (properties that exist in Form object).
  • Get the latest observations
    Retrieve the latest Observations (created and updated) between assigned value in date and execution DateTime.
  • Get the latest ptws
    Retrieve the latest PTWs (created and updated) between assigned value in date and execution DateTime.
  • Get the latest records
    Get the latest records in Novade
  • Get token
    Get token in Novade
  • Insert new activity
    Create a new Activity
  • Insert new location tracker event
    Insert new location tracker event in Novade
  • Insert new task
    Create a new task in Activity
  • Insert new temperature record
    Insert new temperature record in Novade
  • Insert new timecard
    Insert new timecard in Workforce
  • Insert temperature or location records in bulk
    Insert (in bulk) temperature or location records in Novade
  • List all activities
    List all Activities
  • List all comments
    List all comments in Novade
  • List all contacts
    List all contacts in Novade
  • List all locations
    List all locations in Novade
  • List all projects
    List all projects in Novade [GET /projects]
  • List all projects quality
    List all projects (quality) in Novade [GET /quality/projects]
  • List all report templates
    Get templates of site reports (Database table: novadereports.templates)
  • List all sites
    List all sites in Novade
  • List all tasks
    List all tasks in Novade (Activity)
  • List all template fields
    List all template fields in Novade
  • List all template groups
    List all template groups in Novade
  • List all template states
    List all template states in Novade
  • List all templates
    List all templates in Novade
  • List all units
    List all units
  • List all unittypes
    List all unit types in Novade
  • List companies
    List companies in Novade
  • List completed tasks
    List completed tasks in Novade
  • List groups
    List groups in Novade
  • List not completed tasks
    List not completed tasks in Novade
  • List people
    List people in Novade
  • Query devicepeople
    Get id matching groupid and personid in DevicePeople
  • Query devices info
    Get info in Devices
  • Send notification
    Send notification in Novade
  • Update a task
    Update a task in Activity
  • Update activity template
    Update an activity template, on which activities are based (Database table: novadereports.tasktypes)
  • Update an array of activity completions
    Update (in bulk) items corresponding to the completions of activities (Database table: novadereports.taskcompletions)
  • Update an array of activity templates
    Update (in bulk) an array of activity templates, on which activities are based (Database table: novadereports.tasktypes)
  • Update an array of item custom field targets
    Update (in bulk) targets defined for specific item custom fields and a specific project, for numeric item custom fields only (Database table: novadereports.itemcustomfieldtargets)
  • Update booking
    Update a specific booking's status and/or reason
  • Update csp access codes in bulk
    Update (in bulk) CSP Access Codes in Novade
  • Update devicegroups foreignid
    Post foreignID in DeviceGroups
  • Update devicepeople status
    Post status update in DevicePeople
  • Update file location
    Update the location(folder) of a file
  • Update a form
    Update a form in Novade
  • Upload files
    Upload files to Novade
  • Upload unittype drawing
    Add a drawing file in a unit type

    • Any other action you can think up

SysAid
  • Custom action
    Custom action in SysAid (Custom)
  • Add Agent to Groups
    Add a specific Agent to one or more existing user groups in your SysAid account.
  • Add End User to Groups
    Add a specific end user to one or more existing user groups in your SysAid account.
  • Add Activity to a Service Record
    Add a time-tracked activity entry to an existing service record. Activities typically represent work performed, such as troubleshooting, communication, or on-site visits. To learn more about activities.
  • Add a Note to a Service Record
    Add an internal or public note to an existing service record.
  • Convert Agent to End User
    Convert an existing Agent into an End user. This action removes the Agent's elevated permissions and system roles, effectively transitioning them to a standard user profile. Admin group memberships, roles, and access rights associated with the Agent role will be removed as part of this conversion.
  • Convert End User to Agent
    Convert an existing end user into an Agent. This action grants the user agent-level permissions and enables them to be assigned to service records, join support groups, and access agent-only functionality. Group memberships, roles, and access rights associated with the agent role will be removed as part of this conversion.
  • Create a New Agent
    Create a new IT Agent user in your SysAid account. This person will be able to access and manage service records.
  • Create a New Asset
    Create a new asset in your SysAid account
  • Create a New Attachment
    Finalize new attachment creation after the initial call to generate_presigned_url. The is the 3rd call made by the client in the creation flow (1st is generating a presigned URL, 2nd - uploading the object to storage using the presigned URL).
  • Create a New Configuration Item (CI)
    Creates a new Configuration Item (CI)
  • Create a CI Relation Type
    Create a new CI relation type
  • Create a New Company
    Create a new company in your SysAid account.
  • Create a New End User
    Creates a new end user in your SysAid account.
  • Create a New Group
    Creates a new user group in your SysAid account.
  • Create a CI Relation For a Given CI ID
    Creates a CI relation for a given CI ID
  • Create a Service Record
    Create a new service record (ticket) in your SysAid account.
  • Delete Agent
    Permanently delete an Agent from your SysAid account using their unique ID. This action is irreversible. Once deleted, the Agent's data cannot be recovered. Use this endpoint with caution to remove agents who no longer require access to the system.
  • Delete Asset by ID
    Delete an asset from your SysAid account, this action is irreversible
  • Delete a CI by ID
    Delete a CI using it's ID. All links that use this CI will be removed. Once deleted, the data cannot be recovered
  • Delete a CI Relation Type by ID
    Delete the CI relation type. All CI links that use this relation type will be removed. Once deleted, the data cannot be recovered
  • Delete Company by ID
    Delete a company by its ID.
  • Delete End User
    Permanently delete an end user from your SysAid account using their unique ID. This action is irreversible. Once deleted, the end users' data cannot be recovered. Use this endpoint with caution to remove users who no longer require access to the system.
  • Delete a CI Relation For a Given CI ID
    Permanently deletes a CI relation for a given CI using its unique ID
  • Delete a Service Record
    Permanently deletes a service record using its unique ID. This action is irreversible and will remove the record and all associated data from your SysAid account. Deleting a service record may affect reporting, audit trails, or related workflows.
  • Generates a Presigned URL for an Attachment Upload
    The 1st step in the new attachment creation flow - a request to generate a presigned URL. that the client can use to upload an attachment.
  • Get Agent by ID
    Retrieve detailed information about a specific Agent using their unique SysAid ID.
  • Get List of Agents
    Retrieve a paginated list of agents in your account. Each agent record includes personal details, contact information, role-specific attributes, group membership, and company association.
  • Get Asset by ID
    Retrieve an Asset by ID
  • Get List of Assets
    Retrieve a paginated list of assets in your SysAid account.
  • Get Category Hierarchy
    Returns a hierarchical list of categories.
  • Get Configuration Item (CI) by ID.
    Retrieve a Configuration Item (CI) by ID.
  • Get CI Relation Types
    Retrieve a list of CI relation types configured in SysAid
  • Get CI Relations for a Specific CI by ID
    Retrieve all CI relations for a specific CI by its ID
  • Get List of Configuration Item (CI) Subtypes by CI Type ID.
    Retrieve a list of all available Configuration Item (CI) subtypes for the specific CI type.
  • Get List of Configuration Item (CI) Types.
    Retrieve a list of Configuration Item (CI) types.
  • Get List of Configuration Items (CIs)
    Retrieves a list of Configuration Items (CIs) from your SysAid CMDB.
  • Get List of Companies
    Retrieve a list of all companies configured in your SysAid account.
  • Get Company by ID
    Retrieve a company by its ID.
  • Get End User by ID
    Retrieve detailed information about a specific end user using their unique SysAid ID.
  • Get List of End Users
    Retrieve a paginated list of end users in your SysAid account.
  • Get Group by ID
    Retrieve detailed information about a specific group using its unique ID.
  • Get Group Members
    Retrieve a list of all users assigned to a specific group by its unique ID.
  • Get List of Groups
    Retrieve a list of all user groups in your SysAid account.
  • Get Indexes
    Retrieve a list of available field indexes used across SysAid entities (such as service records, users, assets, etc.). Use this endpoint to dynamically discover which fields can be used for building advanced queries or filters in your integration.
  • Get a Service Record by ID
    Retrieve the full details of a specific service record using its unique SysAid ID.
  • Get Service Record's Action Items
    Allows to retrieve service record's action items.
  • Get Service Record Template by ID
    Get a service record template by ID.
  • Get Service Record Template by Service Record ID
    Get a template by the service record ID.
  • Remove Agent from Groups
    Remove a specific Agent from one or more user groups. Removing an agent from all groups may affect their access permissions and assignment behavior.
  • Remove End User from Groups
    Remove a specific End User from one or more user groups.
  • Resolve a Service Record
    Mark a service record as resolved. Use this endpoint to update the status of an open ticket to indicate that the issue has been addressed.
  • Search Service Records by Specific Parameters
    Search for service records based on filters, fields or customized query parameters. You can filter records using fields such as status, category, priority, assigned group or agent, creation date, and more.
  • Send a Message from a Service Record
    Send an email notification directly from a specific service record to an end user or agent.
  • Update Agent Details
    Update the details of an existing Agent identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update an Asset
    Update the details of an existing asset. Existing fields will be overwritten with newly provided information
  • Update the Configuration Item (CI) by ID
    Update the Configuration Item (CI) by ID
  • Update a CI Relation Type by ID
    Updates the CI relation type. Note: Only custom CI relation types can be updated. Standard CI relation types can't be updated
  • Update a Company
    Update the details of an existing company in your SysAid account.
  • Update End User Details
    Update the details of an existing end user identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update Service Record Details
    Update the details of an existing service record using its unique SysAid ID.
  • Updates An Action Item Status
    Allows to update the service record's action item status.

    • Any other action you can think up

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