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Customize your Facebook Page Management and JIRA Service Desk integration with the following
triggers and actions.
Triggers
When this happens…
Facebook Page Management
- New or updated conversationNew or updated conversation in Facebook (custom)
- New or updated postNew or updated post in Facebook (custom)
Any other trigger you can think up
JIRA Service Desk
- New customer requestNew customer request in Jira Service Desk
Any other trigger you can think up
Actions
Do this…
Facebook Page Management
- Get comments for the postGet comments in Facebook (custom)
- Get latest messages for the conversationGet latest messages in Facebook (custom)
- Get latest posts for the pageGet latest post in Facebook (custom)
- Get page detailsGet page details in Facebook (custom)
- Like commentLike a comment in Facebook (custom)
- Reply to commentReply to a comment in Facebook (custom)
- Reply to messageReply to a message in Facebook (custom)
Any other action you can think up
JIRA Service Desk
- Custom actionCustom action in JIRA Service Desk (Custom)
- Create commentCreate comment for issue in Jira Service Desk
- Create customerCreate customer in Jira Service Desk
- Create customer requestCreate customer request in Jira Service Desk
- Get comment by IDGet comment by ID in Jira Service Desk
- Get issue in queue BatchGet issues in queue in Jira Service Desk
- Get queues BatchGet queues in Jira Service Desk
- List comments BatchSearch comment in Jira Service Desk
Any other action you can think up
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