inRiver PIM and SysAid integrations and automations

Seamlessly connect inRiver PIM and SysAid. Automate workflows, and boost efficiency with Workato.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

Market leaders run on Workato

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Build Powerful Workflows, fast

Triggers

When this happens…

inRiver PIM
  • New Product
    Trigger when a new product is added in InRiver
  • Updated Product
    Trigger when a product is updated in InRiver

    • Any other trigger you can think up

SysAid
  • Service Record Created - Advanced Real-time
    Fires when a new service record is created in SysAid containing a raw JSON of data.
  • Service Record Created - Standard Real-time
    Fires when a new service record is created in SysAid containing a standard list of properties.
  • Service Record Updated - Advanced Real-time
    Fires when a service record is updated in SysAid containing a raw JSON of data.
  • Service Record Updated - Standard Real-time
    Fires when a service record is updated in SysAid containing a standard list of properties.

    • Any other trigger you can think up

Actions

Do this…

inRiver PIM
  • Add a Category.
    Add a Category. in Inriver PI m ( preview)
  • Add a CVL.
    Add a CVL. in Inriver PI m ( preview)
  • Adds an EntityType.
    Adds an EntityType. in Inriver PI m ( preview)
  • Add extension.
    Add extension. in Inriver PI m ( preview)
  • Add external media url
    Add external media url in Inriver PI m ( preview)
  • Add a FieldSet.
    Add a FieldSet. in Inriver PI m ( preview)
  • Create a new field type
    Create a new field type in Inriver PI m ( preview)
  • Add a FieldType to a FieldSet.
    Add a FieldType to a FieldSet. in Inriver PI m ( preview)
  • Add a Language.
    Add a Language. in Inriver PI m ( preview)
  • Add or update one extension setting.
    Add or update one extension setting. in Inriver PI m ( preview)
  • Add a RestrictedFieldPermission.
    Add a RestrictedFieldPermission. in Inriver PI m ( preview)
  • Assign a role to a user and segment
    Assign a role to a user and segment in Inriver PI m ( preview)
  • Apply default extension settings
    Apply default extension settings in Inriver PI m ( preview)
  • Channel path content
    Channel path content in Inriver PI m ( preview)
  • Entity comments
    Entity comments in Inriver PI m ( preview)
  • Returns a completeness details
    Returns a completeness details in Inriver PI m ( preview)
  • Post entity comment
    Post entity comment in Inriver PI m ( preview)
  • Create new CVL value
    Create new CVL value in Inriver PI m ( preview)
  • Create a new entity
    Create a new entity in Inriver PI m ( preview)
  • Create a new link
    Create a new link in Inriver PI m ( preview)
  • Create a new workarea
    Create a new workarea in Inriver PI m ( preview)
  • Delete all queued connect messages.
    Delete all queued connect messages. in Inriver PI m ( preview)
  • Delete a Category.
    Delete a Category. in Inriver PI m ( preview)
  • Delete entity comment
    Delete entity comment in Inriver PI m ( preview)
  • Delete queued connect messages with a specified extensionId in a set timeframe between a start date and an end date.
    Delete queued connect messages with a specified extensionId in a set timeframe between a start date and an end date. in Inriver PI m ( preview)
  • Delete a CVL.
    Delete a CVL. in Inriver PI m ( preview)
  • Delete CVL value
    Delete CVL value in Inriver PI m ( preview)
  • Delete an entity
    Delete an entity in Inriver PI m ( preview)
  • Deletes an EntityType.
    Deletes an EntityType. in Inriver PI m ( preview)
  • Delete an extension by its extension ID.
    Delete an extension by its extension ID. in Inriver PI m ( preview)
  • Delete one extension setting by its key.
    Delete one extension setting by its key. in Inriver PI m ( preview)
  • Delete a FieldSet.
    Delete a FieldSet. in Inriver PI m ( preview)
  • Delete field type
    Delete field type in Inriver PI m ( preview)
  • Remove a FieldType from a FieldSet.
    Remove a FieldType from a FieldSet. in Inriver PI m ( preview)
  • Remove a Language.
    Remove a Language. in Inriver PI m ( preview)
  • Delete link
    Delete link in Inriver PI m ( preview)
  • Delete a package.
    Delete a package. in Inriver PI m ( preview)
  • Delete any Restriction related to a FieldType.
    Delete any Restriction related to a FieldType. in Inriver PI m ( preview)
  • Delete user
    Delete user in Inriver PI m ( preview)
  • Delete workarea folder
    Delete workarea folder in Inriver PI m ( preview)
  • Disable an enabled extension.
    Disable an enabled extension. in Inriver PI m ( preview)
  • Enable a disabled extension.
    Enable a disabled extension. in Inriver PI m ( preview)
  • Get entity types for channel
    Get entity types for channel in Inriver PI m ( preview)
  • Returns various types of entity data
    Returns various types of entity data in Inriver PI m ( preview)
  • Field value revisions
    Field value revisions in Inriver PI m ( preview)
  • Get all Categories.
    Get all Categories. in Inriver PI m ( preview)
  • Returns all values for a CVL
    Returns all values for a CVL in Inriver PI m ( preview)
  • Returns all CVL's
    Returns all CVL's in Inriver PI m ( preview)
  • Returns available entity types
    Returns available entity types in Inriver PI m ( preview)
  • Return a list of all extensions that have been added to the environment.
    Return a list of all extensions that have been added to the environment. in Inriver PI m ( preview)
  • Returns available field sets.
    Returns available field sets. in Inriver PI m ( preview)
  • Get all FieldTypes for a particular EntityType.
    Get all FieldTypes for a particular EntityType. in Inriver PI m ( preview)
  • Get filter configurations.
    Get filter configurations. in Inriver PI m ( preview)
  • Get applicable filter types.
    Get applicable filter types. in Inriver PI m ( preview)
  • Returns available image configurations
    Returns available image configurations in Inriver PI m ( preview)
  • Returns available languages.
    Returns available languages. in Inriver PI m ( preview)
  • Returns a read only list of media resources linked to the entity
    Returns a read only list of media resources linked to the entity in Inriver PI m ( preview)
  • Lists all packages that have been added.
    Lists all packages that have been added. in Inriver PI m ( preview)
  • Get all RestrictedFieldPermissions.
    Get all RestrictedFieldPermissions. in Inriver PI m ( preview)
  • Get All Segments
    Get All Segments in Inriver PI m ( preview)
  • Returns all specification templates
    Returns all specification templates in Inriver PI m ( preview)
  • Get entity links
    Get entity links in Inriver PI m ( preview)
  • Get a list of entities in a channel
    Get a list of entities in a channel in Inriver PI m ( preview)
  • Get a Category.
    Get a Category. in Inriver PI m ( preview)
  • Get Channel queue messages for a customer environment.
    Get Channel queue messages for a customer environment. in Inriver PI m ( preview)
  • Channel structure list
    Channel structure list in Inriver PI m ( preview)
  • Get structure entities for entity
    Get structure entities for entity in Inriver PI m ( preview)
  • Get channel id's for entity id
    Get channel id's for entity id in Inriver PI m ( preview)
  • Get Extensions queue messages for a customer environment.
    Get Extensions queue messages for a customer environment. in Inriver PI m ( preview)
  • Get a CVL.
    Get a CVL. in Inriver PI m ( preview)
  • Get CVL value
    Get CVL value in Inriver PI m ( preview)
  • Returns an entity creation model
    Returns an entity creation model in Inriver PI m ( preview)
  • Returns a bundle of the entity and all linked entities
    Returns a bundle of the entity and all linked entities in Inriver PI m ( preview)
  • Returns a read only entity summary
    Returns a read only entity summary in Inriver PI m ( preview)
  • Gets a single EntityType.
    Gets a single EntityType. in Inriver PI m ( preview)
  • Get information on a specific extension by its extension ID.
    Get information on a specific extension by its extension ID. in Inriver PI m ( preview)
  • Get extension statistics.
    Get extension statistics. in Inriver PI m ( preview)
  • Get extension setting
    Get extension setting in Inriver PI m ( preview)
  • Get all of the settings that have been added to an extension.
    Get all of the settings that have been added to an extension. in Inriver PI m ( preview)
  • Get the current status for if the extension is enabled/disabled.
    Get the current status for if the extension is enabled/disabled. in Inriver PI m ( preview)
  • Get a single FieldType.
    Get a single FieldType. in Inriver PI m ( preview)
  • Returns a list of field values
    Returns a list of field values in Inriver PI m ( preview)
  • Returns a read only list of field values
    Returns a read only list of field values in Inriver PI m ( preview)
  • Get a filter configuration.
    Get a filter configuration. in Inriver PI m ( preview)
  • Return full details of available image configurations
    Return full details of available image configurations in Inriver PI m ( preview)
  • Returns a link
    Returns a link in Inriver PI m ( preview)
  • Returns a list of links
    Returns a list of links in Inriver PI m ( preview)
  • Returns a read only detailed list of media resources linked to the entity
    Returns a read only detailed list of media resources linked to the entity in Inriver PI m ( preview)
  • Get a package.
    Get a package. in Inriver PI m ( preview)
  • Get package content.
    Get package content. in Inriver PI m ( preview)
  • Get a RestrictedFieldPermission.
    Get a RestrictedFieldPermission. in Inriver PI m ( preview)
  • Get list of server settings
    Get list of server settings in Inriver PI m ( preview)
  • Returns a read only list of specification field values
    Returns a read only list of specification field values in Inriver PI m ( preview)
  • Returns field types for specification template
    Returns field types for specification template in Inriver PI m ( preview)
  • Returns a list of specification field values
    Returns a list of specification field values in Inriver PI m ( preview)
  • Get user
    Get user in Inriver PI m ( preview)
  • Get list of users
    Get list of users in Inriver PI m ( preview)
  • Returns a dictionary of unique values and entity id's
    Returns a dictionary of unique values and entity id's in Inriver PI m ( preview)
  • Pause an extension.
    Pause an extension. in Inriver PI m ( preview)
  • Provision user
    Provision user in Inriver PI m ( preview)
  • Search for entity id's
    Search for entity id's in Inriver PI m ( preview)
  • Triggers a reload of all settings to be accessible from Context.Settings in the extension.
    Triggers a reload of all settings to be accessible from Context.Settings in the extension. in Inriver PI m ( preview)
  • Remove a role from a user and segment
    Remove a role from a user and segment in Inriver PI m ( preview)
  • Restart all extensions.
    Restart all extensions. in Inriver PI m ( preview)
  • Resume a paused extension.
    Resume a paused extension. in Inriver PI m ( preview)
  • Get list of user roles and permissions
    Get list of user roles and permissions in Inriver PI m ( preview)
  • Run an extension of type ScheduledExtension.
    Run an extension of type ScheduledExtension. in Inriver PI m ( preview)
  • Run Syndicate
    Run Syndicate in Inriver PI m ( preview)
  • Get list of segments
    Get list of segments in Inriver PI m ( preview)
  • Set an apikey on an inbound extension of extensionType.
    Set an apikey on an inbound extension of extensionType. in Inriver PI m ( preview)
  • Set field set
    Set field set in Inriver PI m ( preview)
  • Update field values
    Update field values in Inriver PI m ( preview)
  • Update field values v2
    Update field values v2 in Inriver PI m ( preview)
  • Set entity segment
    Set entity segment in Inriver PI m ( preview)
  • Set specification template
    Set specification template in Inriver PI m ( preview)
  • Modify user access for segment
    Modify user access for segment in Inriver PI m ( preview)
  • Set entity id's in a static workarea
    Set entity id's in a static workarea in Inriver PI m ( preview)
  • Get list of starred entities
    Get list of starred entities in Inriver PI m ( preview)
  • Get All Syndications
    Get All Syndications in Inriver PI m ( preview)
  • Test an extension.
    Test an extension. in Inriver PI m ( preview)
  • Update a Category.
    Update a Category. in Inriver PI m ( preview)
  • Update a CVL.
    Update a CVL. in Inriver PI m ( preview)
  • Update CVL value
    Update CVL value in Inriver PI m ( preview)
  • Updates an EntityType.
    Updates an EntityType. in Inriver PI m ( preview)
  • Update a FieldSet.
    Update a FieldSet. in Inriver PI m ( preview)
  • Update an existing FieldType.
    Update an existing FieldType. in Inriver PI m ( preview)
  • Update a filter configuration.
    Update a filter configuration. in Inriver PI m ( preview)
  • Update sort order of links
    Update sort order of links in Inriver PI m ( preview)
  • Exchange base64 encoded file data of the package to a new version.
    Exchange base64 encoded file data of the package to a new version. in Inriver PI m ( preview)
  • Update specification field values
    Update specification field values in Inriver PI m ( preview)
  • Update list of starred entities
    Update list of starred entities in Inriver PI m ( preview)
  • Update user
    Update user in Inriver PI m ( preview)
  • Update workarea folder
    Update workarea folder in Inriver PI m ( preview)
  • Update workarea query
    Update workarea query in Inriver PI m ( preview)
  • Add Media
    Add Media in Inriver PI m ( preview)
  • Upload base64 encoded file data of the package.
    Upload base64 encoded file data of the package. in Inriver PI m ( preview)
  • Insert or update entities and links
    Insert or update entities and links in Inriver PI m ( preview)
  • Get entity id's in a static workarea
    Get entity id's in a static workarea in Inriver PI m ( preview)
  • Get workarea folder tree
    Get workarea folder tree in Inriver PI m ( preview)
  • Get workarea folders
    Get workarea folders in Inriver PI m ( preview)
  • Returns a list of entities in a workarea folder
    Returns a list of entities in a workarea folder in Inriver PI m ( preview)

    • Any other action you can think up

SysAid
  • Custom action
    Custom action in SysAid (Custom)
  • Add Agent to Groups
    Add a specific Agent to one or more existing user groups in your SysAid account.
  • Add End User to Groups
    Add a specific end user to one or more existing user groups in your SysAid account.
  • Add Activity to a Service Record
    Add a time-tracked activity entry to an existing service record. Activities typically represent work performed, such as troubleshooting, communication, or on-site visits. To learn more about activities.
  • Add a Note to a Service Record
    Add an internal or public note to an existing service record.
  • Convert Agent to End User
    Convert an existing Agent into an End user. This action removes the Agent's elevated permissions and system roles, effectively transitioning them to a standard user profile. Admin group memberships, roles, and access rights associated with the Agent role will be removed as part of this conversion.
  • Convert End User to Agent
    Convert an existing end user into an Agent. This action grants the user agent-level permissions and enables them to be assigned to service records, join support groups, and access agent-only functionality. Group memberships, roles, and access rights associated with the agent role will be removed as part of this conversion.
  • Create a New Agent
    Create a new IT Agent user in your SysAid account. This person will be able to access and manage service records.
  • Create a New Asset
    Create a new asset in your SysAid account
  • Create a New Attachment
    Finalize new attachment creation after the initial call to generate_presigned_url. The is the 3rd call made by the client in the creation flow (1st is generating a presigned URL, 2nd - uploading the object to storage using the presigned URL).
  • Create a New Configuration Item (CI)
    Creates a new Configuration Item (CI)
  • Create a CI Relation Type
    Create a new CI relation type
  • Create a New Company
    Create a new company in your SysAid account.
  • Create a New End User
    Creates a new end user in your SysAid account.
  • Create a New Group
    Creates a new user group in your SysAid account.
  • Create a CI Relation For a Given CI ID
    Creates a CI relation for a given CI ID
  • Create a Service Record
    Create a new service record (ticket) in your SysAid account.
  • Delete Agent
    Permanently delete an Agent from your SysAid account using their unique ID. This action is irreversible. Once deleted, the Agent's data cannot be recovered. Use this endpoint with caution to remove agents who no longer require access to the system.
  • Delete Asset by ID
    Delete an asset from your SysAid account, this action is irreversible
  • Delete a CI by ID
    Delete a CI using it's ID. All links that use this CI will be removed. Once deleted, the data cannot be recovered
  • Delete a CI Relation Type by ID
    Delete the CI relation type. All CI links that use this relation type will be removed. Once deleted, the data cannot be recovered
  • Delete Company by ID
    Delete a company by its ID.
  • Delete End User
    Permanently delete an end user from your SysAid account using their unique ID. This action is irreversible. Once deleted, the end users' data cannot be recovered. Use this endpoint with caution to remove users who no longer require access to the system.
  • Delete a CI Relation For a Given CI ID
    Permanently deletes a CI relation for a given CI using its unique ID
  • Delete a Service Record
    Permanently deletes a service record using its unique ID. This action is irreversible and will remove the record and all associated data from your SysAid account. Deleting a service record may affect reporting, audit trails, or related workflows.
  • Generates a Presigned URL for an Attachment Upload
    The 1st step in the new attachment creation flow - a request to generate a presigned URL. that the client can use to upload an attachment.
  • Get Agent by ID
    Retrieve detailed information about a specific Agent using their unique SysAid ID.
  • Get List of Agents
    Retrieve a paginated list of agents in your account. Each agent record includes personal details, contact information, role-specific attributes, group membership, and company association.
  • Get Asset by ID
    Retrieve an Asset by ID
  • Get List of Assets
    Retrieve a paginated list of assets in your SysAid account.
  • Get Category Hierarchy
    Returns a hierarchical list of categories.
  • Get Configuration Item (CI) by ID.
    Retrieve a Configuration Item (CI) by ID.
  • Get CI Relation Types
    Retrieve a list of CI relation types configured in SysAid
  • Get CI Relations for a Specific CI by ID
    Retrieve all CI relations for a specific CI by its ID
  • Get List of Configuration Item (CI) Subtypes by CI Type ID.
    Retrieve a list of all available Configuration Item (CI) subtypes for the specific CI type.
  • Get List of Configuration Item (CI) Types.
    Retrieve a list of Configuration Item (CI) types.
  • Get List of Configuration Items (CIs)
    Retrieves a list of Configuration Items (CIs) from your SysAid CMDB.
  • Get List of Companies
    Retrieve a list of all companies configured in your SysAid account.
  • Get Company by ID
    Retrieve a company by its ID.
  • Get End User by ID
    Retrieve detailed information about a specific end user using their unique SysAid ID.
  • Get List of End Users
    Retrieve a paginated list of end users in your SysAid account.
  • Get Group by ID
    Retrieve detailed information about a specific group using its unique ID.
  • Get Group Members
    Retrieve a list of all users assigned to a specific group by its unique ID.
  • Get List of Groups
    Retrieve a list of all user groups in your SysAid account.
  • Get Indexes
    Retrieve a list of available field indexes used across SysAid entities (such as service records, users, assets, etc.). Use this endpoint to dynamically discover which fields can be used for building advanced queries or filters in your integration.
  • Get a Service Record by ID
    Retrieve the full details of a specific service record using its unique SysAid ID.
  • Get Service Record's Action Items
    Allows to retrieve service record's action items.
  • Get Service Record Template by ID
    Get a service record template by ID.
  • Get Service Record Template by Service Record ID
    Get a template by the service record ID.
  • Remove Agent from Groups
    Remove a specific Agent from one or more user groups. Removing an agent from all groups may affect their access permissions and assignment behavior.
  • Remove End User from Groups
    Remove a specific End User from one or more user groups.
  • Resolve a Service Record
    Mark a service record as resolved. Use this endpoint to update the status of an open ticket to indicate that the issue has been addressed.
  • Search Service Records by Specific Parameters
    Search for service records based on filters, fields or customized query parameters. You can filter records using fields such as status, category, priority, assigned group or agent, creation date, and more.
  • Send a Message from a Service Record
    Send an email notification directly from a specific service record to an end user or agent.
  • Update Agent Details
    Update the details of an existing Agent identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update an Asset
    Update the details of an existing asset. Existing fields will be overwritten with newly provided information
  • Update the Configuration Item (CI) by ID
    Update the Configuration Item (CI) by ID
  • Update a CI Relation Type by ID
    Updates the CI relation type. Note: Only custom CI relation types can be updated. Standard CI relation types can't be updated
  • Update a Company
    Update the details of an existing company in your SysAid account.
  • Update End User Details
    Update the details of an existing end user identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update Service Record Details
    Update the details of an existing service record using its unique SysAid ID.
  • Updates An Action Item Status
    Allows to update the service record's action item status.

    • Any other action you can think up

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