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Customize your Google Workspace and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Google Workspace
- New admin activity event Real-timeNew admin activity event in Google Workspace
- New application activity event Real-timeNew application activity event in Google Workspace
- New user event Real-timeNew user event in Google Workspace
Any other trigger you can think up
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Google Workspace
- Custom actionCustom action in Google Workspace (Custom)
- Add recordAdd record in Google Workspace
- Delete recordDelete record in Google Workspace
- Get recordGet record in Google Workspace
- Mobile device actionTakes an action that affects a mobile device.
- Search records BatchSearch records in Google Workspace
- Transfer DataInserts a data transfer request
- Update recordUpdate record in Google Workspace
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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