Do everything in one place
Customize your Gong.io and Workforce integration with the following
triggers and actions.
Triggers
When this happens…
Gong.io
- New call Real-timeNew call in Gong.io
Any other trigger you can think up
Actions
Do this…
Gong.io
- Custom actionCustom action in Gong.io (Custom)
- Add callAdd call in Gong.io
- Add call mediaAdd call media in Gong.io
- Post a digital interactionCreate a digital interaction in Gong.io
- Get call by IDGet call by ID in Gong.io
- Search aggregated user data BatchSearch aggregated user data in Gong.io
- Search call scorecards BatchSearch call scorecards in Gong.io
- Search call transcripts BatchSearch call transcripts in Gong.io
- Search calls BatchSearch calls in Gong.io
- Search users BatchSearch users in Gong.io
Any other action you can think up
Workforce
- Approves the time-off requestApproves the time-off request in Workforce
- Changes a time-off request statusChanges a time-off request status in Workforce
- Get leave balance by employeeGet leave balance by employee in Workforce
- Get periods by employeeGet periods by employee in Workforce
- Gets details for a time off requestGets details for a time off request in Workforce
- Get versionGet version in Workforce
- Rejects the time-off requestRejects the time-off request in Workforce
- Submits a time off requestSubmits a time off request in Workforce
- Validate tokenValidate token in Workforce
Any other action you can think up
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