Freshservice and RecipeOps by Workato integration | Workato

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Triggers

When this happens…

Freshservice

New ticket
New ticket in Freshservice
New/updated ticket
New or updated ticket in Freshservice

Any other trigger you can think up

RecipeOps by Workato

Usage threshold reached Real-time
Triggers when usage thresholds are reached in 10% intervals
Deployment failed Real-time
Deployment failed
Deployment complete Real-time
Deployment completed
Deployment approved Real-time
Deployment approved
Deployment rejected Real-time
Deployment rejected
Deployment re-opened for review Real-time
Deployment re-opened for review
New deployment submitted for review Real-time
New deployment submitted for review
API request timeout Real-time
API request exceeded timeout limit
API concurrency threshold exceeded Real-time
API concurrency threshold exceeded in workspace
API policy quota violations Real-time
This trigger monitors API usage for the workspace. Triggers when a client exceeds policy usage quotas.
API policy rate limit violations Real-time
This trigger monitors API usage for the workspace. Triggers when a client exceeds policy rate limits.
On-prem agent disconnected Real-time
On-prem agent disconnected
Job failed Real-time
Receive notification when a job fails in specified recipes
Member invitation accepted Real-time
Receive notification when an invitation is accepted
Package deployed Real-time
Receive notification when a package is deployed
Recipe started Real-time
Receive notification when a recipe is started
Recipe stopped by user Real-time
Receive notification when a recipe is stopped by a user
Account connected Real-time
Receive notification when an app is connected
Account disconnected Real-time
Receive notification when an app is disconnected
Account credentials refresh failed Real-time
Receive notification when an App fails to refresh its access credentials
Recipe stopped by Workato Real-time
Receive notification when a recipe is stopped due to errors

Any other trigger you can think up

Actions

Do this…

Freshservice

Custom action
Custom action in Freshservice (Custom)
Create agent
Create agent in Freshservice
Create incident
Create incident in Freshservice
Create onboarding request
Create onboarding request in Freshservice
Create requester
Create requester in Freshservice
Create service request
Create service request in Freshservice
Create task
Create a Task in Freshservice
Create ticket
Create a Ticket in Freshservice
Delete task
Delete a Task in Freshservice
Get agent details
Get Agent details by ID in Freshservice
List agent fields
List agent fields in Freshservice
List service items
List service items in Freshservice
List onboarding form fields
List onboarding form fields in Freshservice
Get requester details
Get requester by ID in Freshservice
List requester fields
List requester fields in Freshservice
Get task by ID
Get a Task by id in Freshservice
Get ticket by ID
Get a Ticket in Freshservice
List tasks
List Tasks in Freshservice
List ticket form fields
List ticket form fields in Freshservice
List tickets
List tickets in Freshservice
Move ticket
Move Ticket in Freshservice
Restore ticket
Restore Ticket in Freshservice
Search agents
Search agents in Freshservice
Search requesters
Search requesters in Freshservice
Search tickets
Search tickets in Freshservice
Update requester
Update requester in Freshservice
Update task
Update a Task in Freshservice
Update ticket
Update a Ticket in Freshservice

Any other action you can think up

RecipeOps by Workato

Get recipe details
Get recipe details of specified recipe
Search job history Batch
Search job history of specified recipe
Rerun jobs Batch
Rerun specified jobs
List connections Batch
List connections
List recipes Batch
List all recipes
Search recipes Batch
Search recipes
Start recipe
Start an inactive recipe
Stop recipe
Stop an active recipe
Get account details
Get account details

Any other action you can think up

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