Freshservice and Sinch Engage integrations and automations

Seamlessly connect Freshservice and Sinch Engage. Automate workflows, and boost efficiency with Workato.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

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Build Powerful Workflows, fast

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice

    • Any other trigger you can think up

Sinch Engage
  • A contact is added to a list Real-time
    Triggers when a contact is added to a list in Sinch Engage
  • A contact is removed from a list Real-time
    Triggers when a contact is removed from a list in Sinch Engage
  • Message Delivered Real-time
    Trigger any action when a new SMS or RCS is delivered by Sinch Engage
  • New Inbound SMS Real-time
    Triggers when a new inbound SMS is received in Sinch Engage
  • RCS Read Receipt Real-time
    Trigger any action when an RCS delivered by Sinch Engage has been read

    • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Create task
    Create a Task in Freshservice
  • Create ticket
    Create a Ticket in Freshservice
  • Delete task
    Delete a Task in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • Get task by ID
    Get a Task by id in Freshservice
  • Get ticket by ID
    Get a Ticket in Freshservice
  • List tasks
    List Tasks in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • List tickets
    List tickets in Freshservice
  • Move ticket
    Move Ticket in Freshservice
  • Restore ticket
    Restore Ticket in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Update task
    Update a Task in Freshservice
  • Update ticket
    Update a Ticket in Freshservice

    • Any other action you can think up

Sinch Engage
  • Custom action
    Custom action in Sinch (Custom)
  • Add contact(s) to a group
    Add contact(s) to a group in Sinch
  • Create contact
    Create contact in Sinch
  • Delete contact by ID
    Delete contact in Sinch
  • Lookup contact by phone number
    Lookup contact by phone number in Sinch
  • Parse phone number
    Parse phone numberin Sinch
  • Remove a contact from a group
    Remove contact from a group in Sinch
  • Send MMS
    Send an MMS with Sinch Engage (will be sent as RCS if allowed)
  • Send SMS
    Send an SMS with Sinch Engage (will be sent as RCS if allowed)
  • Update contact
    Update contact in Sinch

    • Any other action you can think up

One platform

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