Freshservice and Shopify integrations and automations

Seamlessly connect Freshservice and Shopify. Automate workflows, and boost efficiency with Workato.

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4.9

Peer Insights™

100%

Customer Recommendation

Total

100+

active users

Avg

2 min

to connect

Custom connections

Available

via HTTP connector

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Build powerful workflows, fast

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice

    • Any other trigger you can think up

Shopify
  • New customer
    New customer in Shopify
  • New order
    New order in Shopify
  • New product
    New product in Shopify
  • New product (GraphQL)
    New product in Shopify(GraphQL)
  • New/updated customer Batch
    New/updated customer in Shopify
  • New/updated draft order Batch
    New/updated draft order in Shopify
  • New/updated object (GraphQL) Batch
    New/updated object in Shopify (GraphQL)
  • New/updated order Batch
    New/updated order in Shopify
  • New/updated product Batch
    New/updated product in Shopify
  • New/updated product (GraphQL)
    New or updated product in Shopify (GraphQL)
  • New/updated product variant (GraphQL)
    New or updated product variant in Shopify (GraphQL)
  • New product variant
    New product variant in Shopify
  • New/updated abandoned checkout
    New/updated abandoned checkout in Shopify
  • New/updated customer
    New/updated customer in Shopify
  • New/updated order
    New/updated order in Shopify
  • New/updated product
    New/updated product in Shopify

    • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Create task
    Create a Task in Freshservice
  • Create ticket
    Create a Ticket in Freshservice
  • Delete task
    Delete a Task in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • Get task by ID
    Get a Task by id in Freshservice
  • Get ticket by ID
    Get a Ticket in Freshservice
  • List tasks
    List Tasks in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • List tickets
    List tickets in Freshservice
  • Move ticket
    Move Ticket in Freshservice
  • Restore ticket
    Restore Ticket in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Update task
    Update a Task in Freshservice
  • Update ticket
    Update a Ticket in Freshservice

    • Any other action you can think up

Shopify
  • Custom action
    Custom action in Shopify (Custom)
  • Add metafield to objects
    Add metafield to objects in Shopify
  • Add metafield to store
    Add metafield to store in Shopify
  • Adjust inventory level
    Adjust inventory level in Shopify
  • Attach file to a product variant using GraphQL Batch
    Attach file to a product variant by ID in Shopify using GraphQL
  • Calculate refund transaction
    Calculate refund in Shopify
  • Cancel a fulfillment
    Cancel a single fulfillment in Shopify
  • Connect inventory item to location
    Connect an inventory item to a location in Shopify
  • Create customer
    Create customer in Shopify
  • Create draft order
    Create a draft order on Shopify
  • Create File using GraphQL Batch
    Create File in Shopify using GraphQL
  • Create fulfillment
    Create a fulfillment for fulfillment order(s) in Shopify
  • Create object using GraphQL
    Create object in Shopify using GraphQL
  • Create order
    Create order in Shopify
  • Create product
    Create product in Shopify
  • Create product image
    Create a product image on Shopify
  • Create product variant
    Create product variant in Shopify
  • Create refund transaction
    Create refund in Shopify
  • Create transaction
    Create transaction in Shopify
  • Delete draft order
    Deletes a draft order on Shopify
  • Delete object by ID using GraphQL Batch
    Delete object by ID in Shopify using GraphQL
  • Delete product image
    Delete product image from Shopify
  • Detach file from a product variant using GraphQL Batch
    Detach file from a product variant by ID in Shopify using GraphQL
  • Get store metafields Batch
    Get store metafields in Shopify
  • Search customers Batch
    Search customers in Shopify
  • Get draft order by ID
    Retrieves a draft order by ID on Shopify
  • List draft orders
    Lists existing draft orders on Shopify
  • Get fulfillment by ID
    Get a single fulfillment in Shopify
  • Get object by ID using GraphQL
    Get object by ID in Shopify using GraphQL
  • Get object metafields Batch
    Get object metafields in Shopify
  • Get order by ID
    Get order by ID in Shopify
  • Get product image by ID
    Get product image details by ID on Shopify
  • Get transactions Batch
    Get transactions by order ID in Shopify
  • List fulfillment orders for an order Batch
    List fulfillment orders for an order in Shopify
  • List fulfillments by fulfillment order Batch
    List fulfillments by fulfillment order in Shopify
  • List locations Batch
    List locations in Shopify
  • List product images
    Lists product images of a product on Shopify
  • List product variants Batch
    List product variants in Shopify
  • Reorder product media using GraphQL Batch
    Reorder product media in Shopify using GraphQL
  • Search object using GraphQL Batch
    Search object in Shopify using GraphQL
  • Search orders Batch
    Search orders in Shopify
  • Search products Batch
    Search products in Shopify
  • Send email invoice
    Send an email invoice for a draft order on Shopify
  • Set inventory level
    Set inventory level in Shopify
  • Update customer
    Update customer in Shopify
  • Update draft order
    Updates a draft order on Shopify
  • Update SKU
    Update inventory item SKU in Shopify
  • Update object using GraphQL
    Update object in Shopify using GraphQL
  • Update object metafield
    Update metafields of an object in Shopify
  • Update order
    Update order in Shopify
  • Update product
    Update product in Shopify
  • Update product image
    Update product image details on Shopify
  • Update product variant
    Update product variant in Shopify
  • Update store metafield
    Update store metafields in Shopify
  • Update tracking information of a fulfillment
    Update tracking information of a fulfillment in Shopify

    • Any other action you can think up

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