Freshservice and JupiterOne Data Ingestion integration | Workato

Market leaders run on Workato

Build Powerful Workflows, fast

Triggers

When this happens…

Freshservice

New ticket
New ticket in Freshservice
New/updated ticket
New or updated ticket in Freshservice

Any other trigger you can think up

Actions

Do this…

Freshservice

Custom action
Custom action in Freshservice (Custom)
Create agent
Create agent in Freshservice
Create incident
Create incident in Freshservice
Create onboarding request
Create onboarding request in Freshservice
Create requester
Create requester in Freshservice
Create service request
Create service request in Freshservice
Create task
Create a Task in Freshservice
Create ticket
Create a Ticket in Freshservice
Delete task
Delete a Task in Freshservice
Get agent details
Get Agent details by ID in Freshservice
List agent fields
List agent fields in Freshservice
List service items
List service items in Freshservice
List onboarding form fields
List onboarding form fields in Freshservice
Get requester details
Get requester by ID in Freshservice
List requester fields
List requester fields in Freshservice
Get task by ID
Get a Task by id in Freshservice
Get ticket by ID
Get a Ticket in Freshservice
List tasks
List Tasks in Freshservice
List ticket form fields
List ticket form fields in Freshservice
List tickets
List tickets in Freshservice
Move ticket
Move Ticket in Freshservice
Restore ticket
Restore Ticket in Freshservice
Search agents
Search agents in Freshservice
Search requesters
Search requesters in Freshservice
Search tickets
Search tickets in Freshservice
Update requester
Update requester in Freshservice
Update task
Update a Task in Freshservice
Update ticket
Update a Ticket in Freshservice

Any other action you can think up

JupiterOne Data Ingestion

Abort Sync Job
Aborts an active sync job, discarding all uploaded data. Use this to cancel a job that should not be finalized.
Bulk Delete Entities
Sends a bulk delete request for entities within an active sync job. Provide an array of objects containing entity _id values to delete.
Create Integration Instance
Creates a new custom integration instance for use with the Sync API. Returns the instance ID needed for starting sync jobs.
Finalize Sync Job
Finalizes a sync job, triggering the JupiterOne backend to process and apply all uploaded entities and relationships to the graph. Call this after all upload actions are complete.
Start Sync Job
Starts a new synchronization job. Use source "integration-external" with an integration instance ID (scope is derived from the instance). Use source "api" with an explicit scope value (no integration instance). Returns the job ID needed for uploading data and finalizing.
Upload Combined Batch
Uploads a batch of entities and/or relationships to an active sync job in a single API call. At least one of entities or relationships must be provided.
Upload Entities Batch
Uploads a batch of entities to an active sync job. Recommended batch size: 250-500 entities per call. Each entity requires _key, _type, _class, and displayName at minimum.
Upload Relationships Batch
Uploads a batch of relationships to an active sync job. Recommended batch size: 250-500 per call. IMPORTANT: Only works with DIFF sync mode, not PATCH. Each relationship requires _key, _type, _class, _fromEntityKey, and _toEntityKey.

Any other action you can think up

One platform

Power
Agility
Speed
Innovation