Freshservice and HDCC ACC Connector integration | Workato

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Triggers

When this happens…

Freshservice

New ticket
New ticket in Freshservice
New/updated ticket
New or updated ticket in Freshservice

Any other trigger you can think up

HDCC ACC Connector

New event in a project Real-time
New event in a project in Autodesk Construction Cloud
Fetch Budgets in a project Batch
Fetch ACC projects for budget syncing
Fetch Contracts in a project Batch
Fetch ACC projects for contract syncing
New or updated object in a project
New or updated object in a project in Autodesk Construction Cloud
New or updated RFI and Submittal in a project Batch
New or updated RFIs or Submittals in Autodesk Construction Cloud project

Any other trigger you can think up

Actions

Do this…

Freshservice

Custom action
Custom action in Freshservice (Custom)
Create agent
Create agent in Freshservice
Create incident
Create incident in Freshservice
Create onboarding request
Create onboarding request in Freshservice
Create requester
Create requester in Freshservice
Create service request
Create service request in Freshservice
Create task
Create a Task in Freshservice
Create ticket
Create a Ticket in Freshservice
Delete task
Delete a Task in Freshservice
Get agent details
Get Agent details by ID in Freshservice
List agent fields
List agent fields in Freshservice
List service items
List service items in Freshservice
List onboarding form fields
List onboarding form fields in Freshservice
Get requester details
Get requester by ID in Freshservice
List requester fields
List requester fields in Freshservice
Get task by ID
Get a Task by id in Freshservice
Get ticket by ID
Get a Ticket in Freshservice
List tasks
List Tasks in Freshservice
List ticket form fields
List ticket form fields in Freshservice
List tickets
List tickets in Freshservice
Move ticket
Move Ticket in Freshservice
Restore ticket
Restore Ticket in Freshservice
Search agents
Search agents in Freshservice
Search requesters
Search requesters in Freshservice
Search tickets
Search tickets in Freshservice
Update requester
Update requester in Freshservice
Update task
Update a Task in Freshservice
Update ticket
Update a Ticket in Freshservice

Any other action you can think up

HDCC ACC Connector

Create a Budget in a project
Create a single Budget in Autodesk Construction Cloud Cost Management
Upsert Folder
Creates a new folder in ACC Docs under a specified parent folder. If a folder with the same name already exists, returns the existing folder instead.
Create object in a project
Create object in a project in Autodesk Construction Cloud
Create Multiple RFIs in a project
Create multiple RFIs in a project in Autodesk Construction Cloud
Custom action
Custom action in Autodesk Construction Cloud
Download object in a project
Download object in Autodesk Construction Cloud
Get attachment Links for RFI in a project
Get attachment Links for RFI in a project in Autodesk Construction Cloud
Get object in a project
Get object in Autodesk Construction Cloud
Get Multiple users in a project
Get users in a project in Autodesk Construction Cloud
Pick account (hub)
Pick account (hub) in HDC c autodesk construction cloud
Search for objects in a project
Search for object in a project in Autodesk Construction Cloud
Update object in a project
Update object in a project in Autodesk Construction Cloud
Update Multiple RFIs in a project
Update multiple RFIs in a project in Autodesk Construction Cloud
Upload file to a project
Uploads a new file to a specified folder in ACC Docs and creates the corresponding item
Upload File or New Version
Smart upload action. Provide Item URN to push a new version onto an existing file. Leave it blank to create a brand-new file in the given folder.
Upload object to a project
Upload object to a project in Autodesk Construction Cloud

Any other action you can think up

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