Do everything in one place
Customize your Azure Active Directory and Freshservice integration with the following
triggers and actions.
Triggers
When this happens…
Azure Active Directory
- New deleted userNew deleted User in Microsoft Entra ID
- New groupNew group in Microsoft Entra ID
- New/updated groupNew or updated group in Microsoft Entra ID
- New/updated userNew or updated User in Microsoft Entra ID
- New userNew User in Microsoft Entra ID
Any other trigger you can think up
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Actions
Do this…
Azure Active Directory
- Custom actionCustom action in Microsoft Entra ID (Azure Active Directory) (Custom)
- Add member to groupAdd member to group in Microsoft Entra ID
- Add or remove user licenseAdd or remove User license(s) in Microsoft Entra ID
- Create groupCreate group in Microsoft Entra ID
- Create userCreate user in Microsoft Entra ID
- Delete groupDelete group in Microsoft Entra ID
- Delete userDelete user in Microsoft Entra ID
- Get group details by IDGet group by ID in Microsoft Entra ID
- Get custom attributes of group by IDGet custom attributes of group by ID in Microsoft Entra ID (Azure Active Directory)
- Search group membersSearch group members in Microsoft Entra ID
- Search transitive group membersSearch transitive group members in Microsoft Entra ID
- Get user details by IDGet user by ID in Microsoft Entra ID
- Get custom attributes of user by IDGet custom attributes of user in by ID Microsoft Entra ID (Azure Active Directory)
- Get user licenseGet User license by ID Microsoft Entra ID
- Search usersSearch users in Microsoft Entra ID
- Remove member from groupRemove member from group in Microsoft Entra ID (Azure Active Directory)
- Revoke sign-in sessionRevoke user sign-in session in Microsoft Entra ID
- Update groupUpdate group in Microsoft Entra ID
- Update userUpdate user in Microsoft Entra ID
Any other action you can think up
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
The wonders of Workato
Easily set up as many intelligent automations you need.
- 1000s of ready-to-use templates
- Accelerate work with intelligent automation
- Do it yourself, faster
- Build bots. Put them to work