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Customize your Confluent Cloud and JIRA Service Desk integration with the following triggers and actions.

Triggers

When this happens…

Confluent Cloud
  • New message in topic
    New message in Confluent Cloud topic
  • New messages in topic Batch
    New messages in Confluent Cloud topic
  • Any other trigger you can think up

JIRA Service Desk
  • New customer request
    New customer request in Jira Service Desk
  • Any other trigger you can think up

Actions

Do this…

Confluent Cloud
  • Publish message
    Publish message to Confluent Cloud topic
  • Any other action you can think up

JIRA Service Desk
  • Create comment
    Create comment for issue in Jira Service Desk
  • Create customer
    Create customer in Jira Service Desk
  • Create customer request
    Create customer request in Jira Service Desk
  • Get comment by ID
    Get comment by ID in Jira Service Desk
  • Get issue in queue
    Get issues in queue in Jira Service Desk
  • Get queues
    Get queues in Jira Service Desk
  • List comments
    Search comment in Jira Service Desk
  • Any other action you can think up

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