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Customize your Cisco Threat Response and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Cisco Threat Response
- Check modules healthCheck modules health in Cisco Threat Response
- Custom actionCustom action in Cisco Threat Response
- Deliberate on observablesDeliberate on observables in Cisco Threat Response
- Deliberate on sightingDeliberate on a sighting in Cisco Threat Response
- Deliberate on sighting referenceDeliberate on a sighting reference in Cisco Threat Response
- Get observable referencesGet observable references in Cisco Threat Response
- Observe observablesObserve observables in Cisco Threat Response
- Observe sightingObserve a sighting in Cisco Threat Response
- Observe sighting referenceObserve a sighting reference in Cisco Threat Response
- Refer sightingRefer a sighting in Cisco Threat Response
- Refer sighting referenceRefer a sighting reference in Cisco Threat Response
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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