Do everything in one place
Customize your BMC Innovation Suite and Slack integration with the following
triggers and actions.
Triggers
When this happens…
BMC Innovation Suite
- New or updated caseNew or updated case in BMC Innovation Suite
Any other trigger you can think up
Slack
- Button click Real-timeNew button click in Slack
- New event Real-timeNew event in Slack
Any other trigger you can think up
Actions
Do this…
BMC Innovation Suite
- Get all ticket statusesGet all ticket statuses in BMC Innovation Suite
- Get case by IDGet case by ID in BMC Innovation Suite
- Get person by IDGet person by ID in BMC Innovation Suite
- Get questions by case IDGet questions by case ID in BMC Innovation Suite
- Get reasons by ticket status IDGet reasons by ticket status ID in BMC Innovation Suite
- Search caseSearch case in BMC Innovation Suite
- Update caseUpdate case in BMC Innovation Suite
Any other action you can think up
Slack
- Custom actionCustom action in Slack (Custom)
- Archive conversationArchive conversation in Slack
- Create conversation (channels and groups)Create conversation in Slack
- Get user infoGet user info by email or user ID
- Invite users to conversationInvite users to conversation in Slack
- Respond to button clickRespond to button click in Slack
- Post messagePost message in Slack
- Set conversation purposeSet conversation purpose in Slack
- Set conversation topicSet conversation topic in Slack
- Unarchive conversationUnarchive conversation in Slack
Any other action you can think up
The wonders of Workato
Easily set up as many intelligent automations you need.
- 1000s of ready-to-use templates
- Accelerate work with intelligent automation
- Do it yourself, faster
- Build bots. Put them to work