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Customize your BMC Helix ITSM and iLevel integration with the following
triggers and actions.
Triggers
When this happens…
BMC Helix ITSM
- New/updated recordNew/updated record in BMC Helix ITSM
Any other trigger you can think up
Actions
Do this…
BMC Helix ITSM
- Custom actionCustom action in (Custom)
- Create recordCreate record in BMC Helix ITSM
- Get record details by IDGet record in BMC Helix ITSM
- Search recordsSearch records in BMC Helix ITSM
- Update recordUpdate record in BMC Helix ITSM
Any other action you can think up
iLevel
- Check batch errorsCheck Batch errors in iLevel
- Check batch statusCheck Batch status in iLevel
- Create recordCreate record in iLevel
- Custom actionCustom action in iLevel
- Delete recordDelete record in iLevel
- Get record detailsGet details of specific record in iLevel
- List batch resultsList Batch results in iLevel
- List external ID typesList External ID types in iLevel
- Search recordsSearch for records in iLevel
- Update recordUpdate record in iLevel
Any other action you can think up
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