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Customize your BMC Helix ITSM and Force.com integration with the following
triggers and actions.
Triggers
When this happens…
BMC Helix ITSM
- New/updated recordNew/updated record in BMC Helix ITSM
Any other trigger you can think up
Force.com
- Object createdObject created in Force.com
- Daily object reviewDaily Object review in Force.com
- Object created/updatedObject created/updated in Force.com
Any other trigger you can think up
Actions
Do this…
BMC Helix ITSM
- Custom actionCustom action in (Custom)
- Create recordCreate record in BMC Helix ITSM
- Get record details by IDGet record in BMC Helix ITSM
- Search recordsSearch records in BMC Helix ITSM
- Update recordUpdate record in BMC Helix ITSM
Any other action you can think up
Force.com
- Custom actionCustom action in Force.com (Custom)
- Create objectCreate object in Force.com
- Get related objects BatchGet related object list in Force.com
- Search objects BatchSearch for objects in Force.com
- Update objectUpdate object in Force.com
Any other action you can think up
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