Do everything in one place
Customize your BMC Helix ITSM and Workato Event Streams integration with the following
triggers and actions.
Triggers
When this happens…
BMC Helix ITSM
- New/updated recordNew/updated record in BMC Helix ITSM
Any other trigger you can think up
Workato Event Streams
- New batch of messages BatchNew batch of messages in Event topic
- New message Real-timeNew message in Event topic
Any other trigger you can think up
Actions
Do this…
BMC Helix ITSM
- Custom actionCustom action in (Custom)
- Create recordCreate record in BMC Helix ITSM
- Get record details by IDGet record in BMC Helix ITSM
- Search recordsSearch records in BMC Helix ITSM
- Update recordUpdate record in BMC Helix ITSM
Any other action you can think up
Workato Event Streams
- Publish messagePublish a message to Event topic
- Publish messages (batch) BatchPublish a batch of messages to Event topic
Any other action you can think up
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