Attention and Freshservice integrations and automations

Seamlessly connect Attention and Freshservice. Automate workflows, and boost efficiency with Workato.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

Market leaders run on Workato

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Build Powerful Workflows, fast

Triggers

When this happens…

Attention
  • New calendar event
    Triggers when a new calendar event is created
  • New conversation
    Triggers when a new conversation is recorded

    • Any other trigger you can think up

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice

    • Any other trigger you can think up

Actions

Do this…

Attention
  • Custom action
    Custom action in Attention (Custom)
  • Ask Attention V2
    Ask AI about conversations
  • Get Conversation
    Get conversation by ID
  • Get Scorecards Summary
    Get scorecard summary
  • Get Team
    Get team by ID
  • Get Team Members
    Get team members
  • List Calendar Events
    Get calendar events for a user
  • List Calendar Events Batch
    Get calendar events for multiple users
  • List Conversations
    Get conversations with transcriptions
  • List Emails
    Get emails with filters
  • List Labels
    Get all labels
  • List Organization Users
    Get organization users
  • List Scorecards
    Get all scorecards
  • List Teams
    Get all teams
  • List Users
    Get users with filters

    • Any other action you can think up

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Create task
    Create a Task in Freshservice
  • Create ticket
    Create a Ticket in Freshservice
  • Delete task
    Delete a Task in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • Get task by ID
    Get a Task by id in Freshservice
  • Get ticket by ID
    Get a Ticket in Freshservice
  • List tasks
    List Tasks in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • List tickets
    List tickets in Freshservice
  • Move ticket
    Move Ticket in Freshservice
  • Restore ticket
    Restore Ticket in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Update task
    Update a Task in Freshservice
  • Update ticket
    Update a Ticket in Freshservice

    • Any other action you can think up

One platform

  • Power
  • Agility
  • Speed
  • Innovation