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Customize your Applaud and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Applaud
- Deleted instance Real-timeDeleted object in Applaud
- New instance Real-timeNew object in Applaud
- New instances in batchNew object in Applaud
- New/Updated instance Real-timeNew/Updated object in Applaud
- New/updated instances in batchNew/updated object in Applaud
- Updated instance Real-timeUpdated object in Applaud
Any other trigger you can think up
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Applaud
- Create an instanceCreate instance in Applaud
- Create instances in batchesCreate in batches in Applaud
- Delete an instanceDelete instance in Applaud
- Delete instances in batchesDelete instances in batches in Applaud
- File downloadDownload a File in Applaud
- Search a modelSearch object in Applaud
- Update an instanceUpdate instance in Applaud
- Update instances in batchesUpdate in batches in Applaud
- File uploadUpload a File in Applaud
- Upsert an instanceUpsert instance in Applaud
- Upsert instances in batchesUpsert in batches in Applaud
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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