Do everything in one place
Customize your Adaptive Shield and Wolken ITSM integration with the following
triggers and actions.
Triggers
When this happens…
Adaptive Shield
- New event Real-timeNew event in Adaptive Shield
- New recordNew record in Adaptive Shield
Any other trigger you can think up
Wolken ITSM
- New recordNew record in Wolken Software
- New/updated recordNew/updated record in Wolken Software
Any other trigger you can think up
Actions
Do this…
Adaptive Shield
- Custom actionCustom action in (Custom)
- List recordsList records in Adaptive Shield
- Search recordsSearch for records in Adaptive Shield
Any other action you can think up
Wolken ITSM
- Custom actionCustom action in (Custom)
- Add CommentAdd Comment to Service Request in Wolken Software
- Create recordCreate record in Wolken Software
- Get record details by IDGet record in Wolken Software
- Search recordsSearch records in Wolken Software
- Update recordUpdate record in Wolken Software
- Upload attachmentAdd an attachment to a ServiceRequest in Wolken Software
Any other action you can think up
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