After more than 50 years in business, Epicor knew how to listen to its customers. And increasingly, they were asking for the same thing: to connect their ERP with the growing ecosystem of daily business applications they relied on.
These requests reflected a fundamental shift across industries. The days of isolated systems were over. Businesses now demanded strategic solutions that tied their work together seamlessly, and Epicor's customers were no different. They needed their ERP to be the central hub connecting everything else—and if it couldn't adapt, they'd find one that could.
Epicor's existing approach wasn't built for this reality. When customers requested integrations, engineers spent months writing custom code for each connection, typically costing over $100,000 and taking four to five months to complete. With thousands of customers wanting to connect to thousands of applications, building everything in-house would require an army of developers while larger competitors gained ground with flexible connectivity options right out of the box.
So, Epicor looked for a different approach. They needed a partner who could deliver enterprise-grade integration capabilities without enterprise-level complexity—something powerful enough for sophisticated workflows yet simple enough for non-technical users. Most importantly, it had to feel like a native part of the Epicor experience, not a bolt-on afterthought.
