BlackLine and Zendesk integration

Do everything in one place

Customize your BlackLine and Zendesk integration with the following triggers and actions.

Triggers

When this happens…

Zendesk

New organization
New organization in Zendesk
New ticket
New ticket in Zendesk
New ticket Real-time
New ticket in Zendesk
New/updated records Batch
Trigger processes batches of new or updated records
New user
New user in Zendesk
New/updated organization
New/updated organization in Zendesk
New/updated ticket
New/updated ticket in Zendesk
New/updated ticket Real-time
New/updated ticket in Zendesk
New/updated user
New/updated user in Zendesk

Any other trigger you can think up

Actions

Do this…

BlackLine

Import account assignments
Import account assignments in BlackLine
Import account balances
Import account balances in BlackLine
Import account group mappings
Import account group mappings in BlackLine
Import account group settings
Import account group settings in BlackLine
Import account settings
Import account settings in BlackLine
Import bank balances
Import bank balances in BlackLine
Import budgets
Import budgets in BlackLine
Import CIM mappings
Import CIM mappings in BlackLine
Import currency rates
Import currency rates in BlackLine
Import entities
Import entities in BlackLine
Import entity types
Import entity types in BlackLine
Import item detail
Import item detail in BlackLine
Import multi-currency balances
Import multi-currency balances in BlackLine
Import subledger balances
Import subledger balances in BlackLine
Import task dependencies
Import task dependencies in BlackLine
Import task description
Import task description in BlackLine
Import tasks
Import tasks in BlackLine
Import tasks auto-certify completion
Import tasks auto-certify completion in BlackLine
Import team types
Import team types in BlackLine
Import teams
Import teams in BlackLine
Import user entities
Import user entities in BlackLine
Import user roles
Import user roles in BlackLine
Import user team assignments
Import user team assignments in BlackLine
Import users
Import users in BlackLine
Import variance group mapping
Import variance group mapping in BlackLine
Import variance group settings
Import variance group settings in BlackLine
Import variance rules
Import variance rules in BlackLine
Import variance settings
Import variance settings in BlackLine

Any other action you can think up

Zendesk

Custom action
Custom action in Zendesk (Custom)
Create organization membership
Create organization membership in Zendesk
Bulk update tickets
Bulk update tickets in Zendesk
Create/update records Batch
Upsert records in Zendesk
Solve ticket
Solve ticket in Zendesk
Create custom object record
Create custom object record in Zendesk
Create organization
Create organization in Zendesk
Create relationship record
Create relationship record in Zendesk
Create ticket
Create ticket in Zendesk
Upload attachment
Upload attachment to Zendesk
Create user
Create user in Zendesk
Delete custom object record by ID
Delete custom object record in Zendesk
Delete relationship record by ID
Delete relationship record in Zendesk
Delete ticket
Delete ticket in Zendesk
Get custom object record by ID
Get custom object record in Zendesk
Get organization details by ID
Get organization details in Zendesk
Get organizations by external IDs Batch
Get organizations in Zendesk
Get relationship record(s) Batch
Get relationship record(s) in Zendesk
Get ticket details by ID
Get ticket details in Zendesk
Get comments for ticket Batch
Get comments for a ticket in Zendesk
Get list of tickets by external IDs Batch
Get list of tickets by external IDs in Zendesk
Get user details by ID
Get user details in Zendesk
Get list of custom object records by external IDs Batch
Get custom object records in Zendesk
List user identities Batch
Get user identity details in Zendesk
Get group by name
Get group by name group in Zendesk
Search organization member Batch
Search for a organization member in Zendesk
Search organizations Batch
Search for organizations in Zendesk
Search tickets Batch
Search for tickets in Zendesk
Search users Batch
Search for users in Zendesk
Update custom object record
Update custom object record in Zendesk
Update organization
Update organization in Zendesk
Update ticket
Update ticket in Zendesk
Update user
Update user in Zendesk