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Customize your BIM 360 and Zendesk integration with the following
triggers and actions.
Triggers
When this happens…
BIM 360
- New or updated document in a project folderNew or updated document in a project folder in BIM 360
- New or updated document in a project folder and subfoldersNew or updated document in a project folder and subfolders in BIM 360
- New or updated issue (V2) in a projectNew or updated issue (V2) in a project in BIM 360
- New or updated object in a projectNew or updated object in a project in BIM 360
Any other trigger you can think up
Zendesk
- New organizationNew organization in Zendesk
- New ticketNew ticket in Zendesk
- New ticket Real-timeNew ticket in Zendesk
- New/updated records BatchTrigger processes batches of new or updated records
- New userNew user in Zendesk
- New/updated organizationNew/updated organization in Zendesk
- New/updated ticketNew/updated ticket in Zendesk
- New/updated ticket Real-timeNew/updated ticket in Zendesk
- New/updated userNew/updated user in Zendesk
Any other trigger you can think up
Actions
Do this…
BIM 360
- Custom actionCustom action in BIM 360 (Custom)
- Create issue in a project (V2)Create issue in a project (V2) in BIM 360
- Create object in a projectCreate object in a project in BIM 360
- Download cost document in a projectDownload generated cost document in a project in BIM 360
- Download document in a projectDownload document in a project in BIM 360
- Download drawing export in a projectDownload drawing export in a project in BIM 360
- Export drawing in a projectExport drawing in a project in BIM 360
- Get document in a projectGet document in a project in BIM 360
- Get drawing export status in a projectGet drawing export status in a project in BIM 360
- Get folder contents BatchGet folder contents in BIM 360
- Get folder info in a projectGet folder info in a project in BIM 360
- Get issue in a project (V2)Get issue in a project (V2) in BIM 360
- Get object in a projectGet object in a project in BIM 360
- Get project detailsGet project details in BIM 360
- Search issues in a project (V2) BatchSearch issues in a project (V2) in BIM 360
- Search objects in a projectSearch objects in a project in BIM 360
- Update issue in a project (V2)Update issue in a project (V2) in BIM 360
- Update object in a projectUpdate object in a project in BIM 360
- Upload document to a projectUpload document to a project in BIM 360
Any other action you can think up
Zendesk
- Custom actionCustom action in Zendesk (Custom)
- Create organization membershipCreate organization membership in Zendesk
- Bulk update ticketsBulk update tickets in Zendesk
- Create/update records BatchUpsert records in Zendesk
- Solve ticketSolve ticket in Zendesk
- Create custom object recordCreate custom object record in Zendesk
- Create organizationCreate organization in Zendesk
- Create relationship recordCreate relationship record in Zendesk
- Create ticketCreate ticket in Zendesk
- Upload attachmentUpload attachment to Zendesk
- Create userCreate user in Zendesk
- Delete custom object record by IDDelete custom object record in Zendesk
- Delete relationship record by IDDelete relationship record in Zendesk
- Delete ticketDelete ticket in Zendesk
- Get custom object record by IDGet custom object record in Zendesk
- Get organization details by IDGet organization details in Zendesk
- Get organizations by external IDs BatchGet organizations in Zendesk
- Get relationship record(s) BatchGet relationship record(s) in Zendesk
- Get ticket details by IDGet ticket details in Zendesk
- Get comments for ticket BatchGet comments for a ticket in Zendesk
- Get list of tickets by external IDs BatchGet list of tickets by external IDs in Zendesk
- Get user details by IDGet user details in Zendesk
- Get list of custom object records by external IDs BatchGet custom object records in Zendesk
- List user identities BatchGet user identity details in Zendesk
- Get group by nameGet group by name group in Zendesk
- Search organization member BatchSearch for a organization member in Zendesk
- Search organizations BatchSearch for organizations in Zendesk
- Search tickets BatchSearch for tickets in Zendesk
- Search users BatchSearch for users in Zendesk
- Update custom object recordUpdate custom object record in Zendesk
- Update organizationUpdate organization in Zendesk
- Update ticketUpdate ticket in Zendesk
- Update userUpdate user in Zendesk
Any other action you can think up
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