ServiceNow and Twilio integrations and automations

Do everything in one place

Customize your ServiceNow and Twilio integration with the following triggers and actions.

Triggers

When this happens…

Twilio
  • New SMS received
    Received SMS message via Twilio

    • Any other trigger you can think up

Actions

Do this…

ServiceNow
  • Custom action
    Custom action in ServiceNow (Custom) (Custom)
  • Add relation to configuration item
    Add relation to configuration item in ServiceNow
  • Create configuration item
    Create configuration item in ServiceNow
  • Delete configuration item relation
    Delete configuration item relation in ServiceNow
  • Get configuration item
    Get configuration item in ServiceNow
  • Search configuration items
    Search configuration items in ServiceNow
  • Update configuration item
    Update configuration item in ServiceNow

    • Any other action you can think up

Twilio
  • Custom action
    Custom action in Twilio (Custom)
  • Get media from MMS Batch
    Get media from MMS message via Twilio
  • Make phone call
    Make phone call via Twilio
  • Make IVR phone call
    Make IVR phone call via Twilio
  • Send SMS
    Send SMS message via Twilio

    • Any other action you can think up

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