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Customize your Outlook and ServiceNow integration with the following triggers and actions.

Triggers

When this happens…

Outlook
  • New email Real-time
    New email received in Outlook Mail
  • New event Real-time
    New event created in Outlook Calendar
  • New/updated event Real-time
    New/updated event in Outlook Calendar
  • Any other trigger you can think up

ServiceNow
  • New record
    New record in a table in ServiceNow
  • New record Real-time
    New record in a table in ServiceNow
  • Scheduled record search Batch
    Scheduled record search using query in ServiceNow
  • New/updated record
    New/updated record in a table in ServiceNow
  • New/updated record Real-time
    New/updated record in a table in ServiceNow
  • Any other trigger you can think up

Actions

Do this…

Outlook
  • Custom action
    Custom action in Outlook (Custom)
  • Create calendar event
    Create event in Outlook Calendar
  • Download email attachments
    Download email attachments from email in Outlook Mail
  • Get calendar event by ID
    Get event in Outlook Calendar
  • Search calendar events
    Search events in Outlook Calendar
  • Send email
    Send email from Outlook Mail
  • Update calendar event
    Update event in Outlook Calendar
  • Any other trigger you can think up

ServiceNow
  • Custom action
    Custom action in ServiceNow (Custom)
  • Create record
    Create record in a table in ServiceNow
  • Create record using a template
    Create record in a table using a template in ServiceNow
  • Search records
    Search for records in a table in ServiceNow
  • Search records using query
    Search for records using query in a table in ServiceNow
  • Update record
    Update record in a table in ServiceNow
  • Update record using a template
    Update record in a table using a template in ServiceNow
  • Any other trigger you can think up

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