Freshservice and Okta integrations and automations

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Customize your Freshservice and Okta integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice

    • Any other trigger you can think up

Okta
  • New events
    Triggers when a new event is created in Okta
  • New events Real-time
    Triggers immediately when a new event is created in Okta
  • Scheduled event search using filter Batch
    Scheduled event search using filter in Okta

    • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice

    • Any other action you can think up

Okta
  • Custom action
    Custom action in Okta (Custom)
  • Activate user
    Activate user in Okta
  • Add user to group
    Adds an existing user to a group in Okta
  • Create user
    Create user in Okta
  • Deactivate user
    Deactivate user in Okta
  • Delete user
    Delete user in Okta
  • Expire an existing user password
    Expire an existing user’s password in Okta
  • Get group members Batch
    Retrieves the list of members of a group in Okta
  • Get groups by name Batch
    Retrieves groups by name in Okta
  • Get user by ID
    Get user by ID in Okta
  • Get user groups Batch
    Get user groups in Okta
  • Get recent log on events by IP address Batch
    Get recent log on events by IP address in Okta
  • Get recent log on events by user Batch
    Get recent log on events by user in Okta
  • List applications assigned to user Batch
    List applications assigned to user in Okta
  • Remove user from group
    Removes an existing user from a group in Okta
  • Reset forgotten user password
    Reset an existing user’s forgotten password in Okta
  • Reset user password
    Reset user password in Okta
  • Search Users Batch
    Search users in Okta
  • Suspend user
    Suspends an existing user in Okta
  • Unsuspend user
    Unsuspend an existing user in Okta
  • Update user
    Update user in Okta

    • Any other action you can think up

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