Do everything in one place
Customize your Jira and ServiceNow integration with the following triggers and actions.
Triggers
When this happens…
Jira
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New issueNew issue in Jira
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New projectNew project in Jira
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New/updated comment Real-timeNew/updated comment in Jira
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Updated issueUpdated issue in Jira
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New/updated issue Real-timeNew/updated issue in Jira
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New/updated worklog Real-timeNew/updated worklog in Jira
Any other trigger you can think up
ServiceNow
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New recordNew record in a table in ServiceNow
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New record Real-timeNew record in a table in ServiceNow
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Scheduled record search BatchScheduled record search using query in ServiceNow
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New/updated recordNew/updated record in a table in ServiceNow
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New/updated record Real-timeNew/updated record in a table in ServiceNow
Any other trigger you can think up
Actions
Do this…
Jira
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Custom actionCustom action in Jira (Custom)
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Assign user to issueAssign user to issue in Jira
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Create commentCreate comment for issue in Jira
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Create issueCreate issue in Jira
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Create userCreate user in Jira
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Get user detailsGet user in Jira
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Download attachmentDownload attachment from issue in Jira
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Get changelog of an issueGet changelog of an issue in Jira
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Get issueGet issue details from Jira
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Get issue commentsGet list of issue comments for issue in Jira
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Search assignable usersSearch assignable users for issue in Jira
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Search issuesSearch issues in Jira
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Search issues by JQLSearch issues by JQL in Jira
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Update commentUpdate comment for issue in Jira
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Update issueUpdate issue in Jira
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Update issue statusUpdate status of issue in Jira
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Upload attachmentUpload attachment to issue in Jira
- Show all 17
Any other trigger you can think up
ServiceNow
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Custom actionCustom action in ServiceNow (Custom)
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Create recordCreate record in a table in ServiceNow
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Create record using a templateCreate record in a table using a template in ServiceNow
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Search recordsSearch for records in a table in ServiceNow
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Search records using querySearch for records using query in a table in ServiceNow
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Update recordUpdate record in a table in ServiceNow
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Update record using a templateUpdate record in a table using a template in ServiceNow
Any other trigger you can think up