Do everything in one place
Customize your Freshservice and Google Drive integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Google Drive
- New activityNew activity in Google Drive
- New CSV file BatchNew CSV file in Google Drive
- New file or folder in folder hierarchyNew file or folder in folder hierarchy in Google Drive
- New file or folder Real-timeNew file or folder in Google Drive
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
Google Drive
- Custom actionCustom action in Google Drive (Custom)
- Add permission to a fileAdd permission to a particular file in Google Drive
- Copy fileCopy a file in Google Drive
- Create folderCreate folder in Google Drive
- Delete fileDelete a file from Google Drive
- Download fileDownload file contents from Google Drive
- Export fileExport a file in Google Drive
- Get permission of a fileGet permission of a particular file in Google Drive
- List permissions of a file BatchList permissions of a particular file in Google Drive
- Rename or move file/folderRename/move file or folder in Google Drive
- Remove permissions from a fileRemove permission from a particular file in Google Drive
- Search files or folders BatchSearch files or folders in Google Drive
- Update permission of a fileUpdate permission of a particular file in Google Drive
- Upload fileUpload file to Google Drive
Any other action you can think up
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