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Customize your Freshdesk and Microsoft Sharepoint integration with the following triggers and actions.

Triggers

When this happens…

Freshdesk
  • Closed ticket
    Closed ticket in FreshDesk
  • Company created
    Company created in FreshDesk
  • Company updated
    Company updated in FreshDesk
  • New/updated ticket
    New or updated ticket in Freshdesk
  • Any other trigger you can think up

Microsoft Sharepoint
  • New row in sharepoint list
    New row in Sharepoint list
  • Any other trigger you can think up

Actions

Do this…

Freshdesk
  • Custom action
    Custom action in Freshdesk (Custom)
  • Add note to ticket
    Add note in FreshDesk
  • Create company
    Create company in FreshDesk
  • Create contact
    Create contact in FreshDesk
  • Create ticket
    Create ticket in FreshDesk
  • Get agent details
    Get agent details in FreshDesk
  • Get group details by ID
    Get group details in FreshDesk
  • Get ticket by ID
    Get ticket by ID from FreshDesk
  • Get user details
    Get user details from FreshDesk
  • Search companies
    Search companies in FreshDesk
  • Search contacts
    Search contacts in FreshDesk
  • Search tickets
    Search tickets from FreshDesk
  • Update company
    Update company in FreshDesk
  • Update contact
    Update contact in FreshDesk
  • Update ticket
    Update ticket in FreshDesk
  • Any other action you can think up

  • Show all 15
Microsoft Sharepoint
  • Custom action
    Custom action in Microsoft Sharepoint (Custom)
  • Add row in sharepoint list
    Add row in Sharepoint list
  • Create folder
    Create folder in Sharepoint library
  • Download attachment
    Download attachment in Sharepoint list
  • Search file by name
    Search file in Sharepoint library
  • Update file metadata
    Update file metadata in Sharepoint library
  • Upload attachment
    Upload attachment in Sharepoint list
  • Upload file in library
    Upload file into a folder in Sharepoint library
  • Any other action you can think up

  • Show all 8

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