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Customize your EdCast and Freshdesk integration with the following triggers and actions.

Triggers

When this happens…

Freshdesk
  • Closed ticket
    Closed ticket in FreshDesk
  • Company created
    Company created in FreshDesk
  • Company updated
    Company updated in FreshDesk
  • New/updated ticket
    New or updated ticket in Freshdesk
  • Any other trigger you can think up

Actions

Do this…

EdCast
  • Archive a course
    Archive course from EdCast LXP
  • Check the status of a request
    Check the status of a submitted request for creating or updating courses and assignments in EdCast LXP
  • Create, remove or mark an assignment as complete
    Create, remove or mark an assignment as complete for a user in EdCast LXP
  • Create or update a course
    Create or update a course in EdCast LXP
  • Custom action
    Custom action in EdCast LXP
  • Retrieve course details
    Retrieve course details from EdCast LXP
  • Any other action you can think up

Freshdesk
  • Custom action
    Custom action in Freshdesk (Custom)
  • Add note to ticket
    Add note in FreshDesk
  • Create company
    Create company in FreshDesk
  • Create contact
    Create contact in FreshDesk
  • Create ticket
    Create ticket in FreshDesk
  • Get agent details
    Get agent details in FreshDesk
  • Get group details by ID
    Get group details in FreshDesk
  • Get ticket by ID
    Get ticket by ID from FreshDesk
  • Get user details
    Get user details from FreshDesk
  • Search companies
    Search companies in FreshDesk
  • Search contacts
    Search contacts in FreshDesk
  • Search tickets
    Search tickets from FreshDesk
  • Update company
    Update company in FreshDesk
  • Update contact
    Update contact in FreshDesk
  • Update ticket
    Update ticket in FreshDesk
  • Any other action you can think up

  • Show all 15

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