Automatic issue detection, triage, and resolution for rapid response.
Proactively detect problems and automatically initiate the incident process. Reduce time to resolution by seamlessly connecting information across multiple systems and escalating tickets via collaboration tools for assignment and triage.
Helpdesk Assistant in Slack & Teams
Workbot and AI work together with knowledge base content to answer questions real-time and help resolve issues quickly.
Secure employee onboarding and offboarding
Make sure nothing slips through the cracks by automatically provisioning & deprovisioning equipment and account access, as well as updating payroll and finance. All while collecting the needed approvals and reporting updates along the way.
Bot driven Incident Escalation
Context switching kills productivity. Now you can have tickets from all systems escalated within the apps you use the most and team members can collaborate directly in the channel to resolve issues.
Go live implementation
Vision to production in weeks
Discuss best practices from market leaders
Outcome: Prioritized Automation Plan
Collaborative building session (1-4hrs)
Outcome: Working Automation
Pre-roll out testing & business unit training