Accelerate speed to resolution with incident automation

Improve visibility and speed across every step

Featured Solutions

Select, customize, and run a solution below

Incident Management

Real-time alerting for faster response

Reduce time to resolution by seamlessly connecting information across multiple apps, and delivering it to teams faster. Proactively detect problems and initiate the incident process by creating an incident/issue. Automatically add it to a collaboration tool for assignment and triage.

Used by #1 Spend Management Company

DevOps

Operations

Issue Tracking

Collaboration

4x
faster response time

Proactive SLA monitoring and escalation

Never miss a beat. Automatically monitor the status of your systems and tickets in the queue. Have tiered alerts set up to the right contacts in the right places when a SLA breach is imminent.

Used by Top Cloud Storage Company

Incident Management

Collaboration

Messaging

3x
faster response time

Active purging of rogue accounts

Eliminate security breaches by reducing the surface area for attacks. Find and destroy rogue or orphaned accounts for users.

Used by Leading Cloud Security Company

Identity Management

Incident Management

Collaboration

5x
reduction in security breaches
Intelligent Helpdesk

Helpdesk Assistant in Slack & Teams

Workbot and AI work together to deliver relevant knowledge base content for resolving incidents faster. It is like working with Yoda on Slack.

Used by #1 Tax Software Company

Bots

AI/NLU

Incident Management

Collaboration

20%
reduction in support costs
End-User Support

Automatically process employee onboarding tasks

Automate provisioning with precision for role-specific apps, systems, and assets all while collecting approvals and reporting completion.

Used by Top Semiconductor Company

HR

Service Management

Approval

16x
faster onboarding

Secure Employee Offboarding

Make sure nothing slips through the cracks by automatically deprovisioning equipment and access, updating payroll and finance, and most importantly, alerting you of any issues along the way.

HR

IT Service Management

Payroll

Finance

47%
reduction in lost assets

Procurement automation for faster fulfillment

Automated individual or bulk procurement requests for new inventory/assets. Orders are tracked across systems and errors/delays are flagged real-time.

Used by Top SaaS Company

Helpdesk

Spend Management

Payroll

Messaging

5x
higher CSAT
ChatOps

Bot driven Incident Escalation Workflow

Context switching kills productivity. Now you can have your tickets escalated to the apps you use most and team members can collaborate directly in the channel to resolve issues.

Used by Top Semiconductor Company

Incident Management

Issue Tracking

Bots

Collaboration

5x
faster MTTR

Smart Actionable Alerts

Rather than a firehose of alerts, users can define thresholds and post the filtered alerts to relevant channels in Slack. Team members can then take action directly from the channel.

Used by Top FinTech Company

Incident Management

Bots

Collaboration

0
SLA violation
Custom solution

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