Changelog

Insights now enables customers to track KPIs and quantify the value of their automations with Calculated Columns:

• Calculate automation ROI, total cost of ownership, and department-specific pricing based on unit costs.
• Measure elapsed time between events to track Mean-Time-to-Resolution (MTTR) and ensure teams meet SLAs.
• Convert transaction dates into financial quarters or create department-specific views from existing datasets.

Learn more in our Insights documentation.

Workato introduces Dashboard Filters for Insights, which bring dynamic, interactive reporting. This allows users to put more focus on specific projects, time periods, or workflows with a simple click:

• Instant Data Slicing: Filter dashboards effortlessly without any query knowledge.
• Contextual Views: Default filter values ensure dashboards start with the right context.
• Empowered Exploration: Pre-set filter groups let viewers zoom into specific teams, dates, or workflows.
• Seamless Comparisons: Container-level filters make comparing date ranges effortless.

Filter Group is available in the components panel in Insights.

The Workato Insights platform is now generally available to customers. Workato Insights can be used to measure platform usage, automation impact and ROI, and process and Workflow App analytics, all with a no-code widget and query builder experience.

Insights is available in two interfaces:

• Workato: Left navigation Platform > Insights
• Workflow Apps: Available as a page layout

Within Workflow Apps, you can now import/export and deploy the dashboard pages configured with Workato Insights.

This enhancement is available to workspaces in the Insights private beta, with Workflow Apps enabled.

OPA 27.0 delivers key updates across SMB, Kafka, SAP, FTPS, and configuration—focused on improving compatibility, security, and flexibility.

• New on-prem SMB adapter enables direct network share connections without OS-level drive mapping. Supports cross-domain access on Windows and Linux.
• Added JSON format support in schema registry, alongside Avro and Protobuf.
• Upgraded to SAP JCo 3.1.11 with legacy JCo 3.0 compatibility and added a “Detail” field to Check IDoc Status for clearer error insights.
• Config.yml is now optional for cloud profiles; a config.yml.sample is provided with restricted default permissions.
• New JAVA_OPTIONS variable supports custom JVM parameters on all platforms.

Learn more in the OPA 27.0 documentation.

This month, we’re introducing powerful new connectors and enhancements to help teams work more efficiently

Glean makes AI-driven search and document management seamless, while Bizzabo simplifies event tracking and registration. Citeline brings real-time clinical trial and pharmaceutical insights for data-driven decision-making.

On the enhancement front, Iterable now offers improved record handling for greater accuracy and reliability.

These are just a few of the updates—check out the full list here!

We've unveiled 19 dynamic connectors this August to revolutionize your operational frameworks:

ichris: Comprehensive HR solutions at your fingertips.

UKG Dimensions: Experience unparalleled HCM functionality.

Freshsales: Propel your CRM endeavors to new heights.

Jaggaer: Refine your procurement and spend management effortlessly.

Example Recipes Released:

RevOps: Amplify sales and email campaign insights.

Marketing: Elevate your email marketing with enhanced tools like BigCommerce and Constant Contact.

HR: Optimize interview processes with Smart Recruiters and Calendly.

Finance: Refine financial advisory using Netsuite and XPLAN.

Support: Maximize agent productivity integrating BigCommerce and Zoom Contact Center.

These connectors and recipes are ready to enrich conversations with prospects and customers.

We've released several new connectors in July, including:

SmartRecruiters: Streamline your hiring process with ease.

Zoom Team Chat: Enhance team communication in a snap.

Casavi: Simplify property management workflows.

Abbyy Flexicapture: Accelerate data capture and extraction.

Webcast Event Management: Manage online events seamlessly.

Zoom Contact Center: Revamp your customer service experience.

Cobee: Employee benefits, simplified.

Dialogflow CX: Boost your chatbot capabilities.

Seismic: Empower your sales team with the right content.

Bluepoint: Centralized event management.

Improved Connectors:

Google Analytics: Better insights for your website traffic.

SOAP & Postman: Enhanced web service interactions.

Iress XPLAN & OpenAPI: Streamline financial and development tasks.

Azure Active Directory: Secure and manage identities more efficiently.

Amazon Seller Central & Amazon Dynamo DB: Enhancements for Amazon-centric workflows.

Infor Talent Management: Optimized HR operations.

Jobvite (Custom) & Gmail (Custom): Personalized solutions for recruitment and communication.

Azure DevOps: Development workflow enhancements.

GraphQL: Improved data query capabilities. PageUp & UKG Pro: Advanced HR functionalities.